Outage in Playvox

AWS Outage Impacting Services in us-east-1 Region

Resolved Minor
October 20, 2025 - Started 4 days ago - Lasted about 10 hours
Official incident page

Incident Report

We are currently experiencing a service degradation due to an ongoing AWS outage affecting the us-east-1 region. This may result in increased latency, errors, or partial unavailability for users in this region. Our engineering team is actively monitoring the situation and coordinating with AWS to mitigate the impact. You can follow the official AWS status updates here: https://health.aws.amazon.com/health/status

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 10/20/2025 10:57PM

This incident has been resolved.

MONITORING 3 days ago - at 10/20/2025 09:52PM

We are continuing to monitor for any further issues.

MONITORING 3 days ago - at 10/20/2025 08:06PM

We are seeing signs of service recovery, and performance has improved across affected components. However, AWS has not yet issued a final communication confirming full resolution of the underlying issue.

MONITORING 4 days ago - at 10/20/2025 05:00PM

We are observing renewed intermittent issues affecting some services. Users may experience occasional errors or degraded performance.

MONITORING 4 days ago - at 10/20/2025 04:01PM

We are continuing to monitor for any further issues.

MONITORING 4 days ago - at 10/20/2025 02:07PM

The platform is currently stable, and services in the affected region are operating normally. Our team continues to closely monitor performance to ensure full recovery and stability.

We will provide a final update once the incident is confirmed as fully resolved.

INVESTIGATING 4 days ago - at 10/20/2025 01:15PM

We are currently experiencing a service degradation due to an ongoing AWS outage affecting the us-east-1 region. This may result in increased latency, errors, or partial unavailability for users in this region.

Our engineering team is actively monitoring the situation and coordinating with AWS to mitigate the impact. You can follow the official AWS status updates here:

https://health.aws.amazon.com/health/status

Latest Playvox outages

Dashboard not loading - almost 3 years ago
Application response time - about 3 years ago

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