Outage in Pleo

Service Interruption: Apple Pay and Google Pay Provisioning

Resolved Minor
June 20, 2024 - Started over 1 year ago - Lasted about 8 hours
Official incident page

Incident Report

We are currently experiencing a temporary interruption in our in-app flow for adding Pleo cards to Apple Pay and Google Pay wallets due to an issue with our external partners. Our team is actively working to resolve this issue as quickly as possible. What you need to know: Affected Services: Adding Pleo card to Apple Pay and Google Pay. Impact: Users may be unable to add new cards to their Apple Pay and Google Pay wallets via our app. Estimated Resolution Time: We are working diligently to resolve the issue and will provide updates as soon as more information is available from our partners. We apologise for any inconvenience this may cause and appreciate your patience. If you require immediate assistance, please contact our support team. Thank you for your understanding.
Components affected
Pleo Card
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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 06/20/2024 08:11PM

This incident has been resolved.

MONITORING over 1 year ago - at 06/20/2024 03:34PM

We've received information from our external partner that they're in the process of implementing a fix and it should be rolled out in the next couple of hours.

Thank you for your understanding.

INVESTIGATING over 1 year ago - at 06/20/2024 12:15PM

We are currently experiencing a temporary interruption in our in-app flow for adding Pleo cards to Apple Pay and Google Pay wallets due to an issue with our external partners. Our team is actively working to resolve this issue as quickly as possible.

What you need to know:

Affected Services: Adding Pleo card to Apple Pay and Google Pay.
Impact: Users may be unable to add new cards to their Apple Pay and Google Pay wallets via our app.
Estimated Resolution Time: We are working diligently to resolve the issue and will provide updates as soon as more information is available from our partners.

We apologise for any inconvenience this may cause and appreciate your patience. If you require immediate assistance, please contact our support team.

Thank you for your understanding.

INVESTIGATING over 1 year ago - at 06/20/2024 12:11PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING over 1 year ago - at 06/20/2024 12:10PM

We've spotted that something has gone wrong. We're currently investigating the issue, and will provide an update soon.

INVESTIGATING over 1 year ago - at 06/20/2024 11:51AM

We are currently experiencing a temporary interruption in our in-app flow for adding Pleo cards to Apple Pay and Google Pay wallets due to an issue with our external partners. Our team is actively working to resolve this issue as quickly as possible.

What you need to know:

Affected Services: Adding Pleo card to Apple Pay and Google Pay.
Impact: Users may be unable to add new cards to their Apple Pay and Google Pay wallets via our app.
Estimated Resolution Time: We are working diligently to resolve the issue and will provide updates as soon as more information is available from our partners.

We apologise for any inconvenience this may cause and appreciate your patience. If you require immediate assistance, please contact our support team.

Thank you for your understanding.

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