Outage in Pleo
Investigating potential issue for slow queries
Resolved Minor
July 03, 2025 - Started 10 months ago
- Lasted 10 minutes
Incident Report
What we know:
• We have different behaviors between day and night (increase in errors during the day and runs are fine at night)
• We have had extreme weirdness in sources (segment, iterable, vitally)
• It is impacting other models like transactions etc.
First we will start with Segment events as we have a hint that there has been a step change in volume over the last weeks and it is potentially impacting other models.
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INVESTIGATING
10 months ago - at 07/03/2025 12:46PM
What we know:
• We have different behaviors between day and night (increase in errors during the day and runs are fine at night)
• We have had extreme weirdness in sources (segment, iterable, vitally)
• It is impacting other models like transactions etc.
First we will start with Segment events as we have a hint that there has been a step change in volume over the last weeks and it is potentially impacting other models.
Latest Pleo outages
Login issues on Pleo web app - 3 days ago
Increase in fake SMS messages - 22 days ago
Issues viewing cards - about 2 months ago
Issues opening the mobile app on Android devices - about 2 months ago
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