Outage in Pleo
Identified: SMS delivery issues affecting some users
Resolved Minor
May 07, 2026 - Started about 1 month ago
- Lasted 7 days
Incident Report
Summary AI Generated
Pleo experienced SMS delivery issues caused by their SMS provider's degraded service, initially affecting some users and later confirmed to impact customers specifically in Sweden, Denmark, Norway, and Italy. The incident prevented users from receiving SMS verification codes needed for viewing cards, creating new cards, and onboarding new users. Pleo provided a workaround by directing affected users to switch to TOTP authentication via an authenticator app while the SMS provider worked to resolve the underlying issue.
We are currently investigating reports of SMS messages not being delivered to some users.
This may affect actions that require SMS verification, including:
- Viewing cards
- Creating new cards
- Onboarding new users
Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
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Latest Updates ( sorted recent to last )
IDENTIFIED
29 days ago - at 05/12/2026 11:28AM
SMS verification is unavailable in Sweden, Norway and Italy. Switch to TOTP via an authenticator app. Mobile users: update and restart the app. Learn how "Learn how": https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method (link to article)
IDENTIFIED
about 1 month ago - at 05/11/2026 11:25AM
We are experiencing an issue with our SMS provider, which prevents customers in Sweden, Denmark and Norway from receiving SMS messages.
This is being worked on with the highest priority. In the meantime for affected customers the recommendation is to switch to TOTP with an authenticator app as outlined by this article (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method)
IDENTIFIED
about 1 month ago - at 05/08/2026 08:06AM
We have confirmed that our SMS provider is experiencing degraded service which prevents some users from getting SMS codes and they are actively trying to resolve this.
We are monitoring the situation closely.
As a workaround for affected users we suggest they follow this guide (https://help.pleo.io/en/support/solutions/articles/103000284452-reset-authentication-method) to change their authentication method to an authenticator app.
INVESTIGATING
about 1 month ago - at 05/07/2026 09:17AM
Investigating: SMS Delivery Issues
We are currently investigating reports of SMS messages not being delivered to some users. This may affect actions that require SMS verification, including:
- Viewing cards
- Creating new cards
- Onboarding new users
Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
INVESTIGATING
about 1 month ago - at 05/07/2026 08:38AM
We are currently investigating reports of SMS messages not being delivered to some users.
This may affect actions that require SMS verification, including:
- Viewing cards
- Creating new cards
- Onboarding new users
Our team is actively investigating the root cause. We will provide an update as soon as we have more information.
Latest Pleo outages
Login issues on Pleo web app - about 2 months ago
Increase in fake SMS messages - 2 months ago
Issues viewing cards - 3 months ago
Issues opening the mobile app on Android devices - 4 months ago
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