Outage in Pleo
SCA Issues with 3rd Party
Resolved Minor
July 15, 2026 - Started 10 days ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Pleo experienced a 2.5-hour minor incident caused by a third-party Mastercard SCA (Strong Customer Authentication) issue, resulting in intermittent transaction failures for customers. Mastercard investigated the root cause while Pleo monitored traffic closely. SCA traffic recovered by 11:00 CEST, and the incident was resolved.
Customers may experience intermittent transaction failures during the impact period.
Mastercard teams are actively investigating this issue and will provide an update as soon as possible.
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Latest Updates ( sorted recent to last )
MONITORING
10 days ago - at 07/15/2026 09:33AM
We are seeing that traffic for SCA has recovered as of 11:00 CEST. We are continuing to monitor to ensure that the incident has been resolved.
INVESTIGATING
10 days ago - at 07/15/2026 09:07AM
We are seeing that traffic for SCA appears to have recovered. Mastercard has not yet confirmed the incident as resolved, so you may still experience intermittent transaction failures. We are continuing to monitor the incident closely.
INVESTIGATING
10 days ago - at 07/15/2026 08:15AM
Customers may experience intermittent transaction failures during the impact period.
Mastercard teams are actively investigating this issue and will provide an update as soon as possible.
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