Outage in Pleo

Sporadic errors across the platform related to user management

Resolved Minor
December 02, 2025 - Started 3 days ago - Lasted about 3 hours

Incident Report

We have identified sporadic error spikes cross the platform related to user management. This has a cascading effect for various areas and could cause problems to validate incoming card-transactions.

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Latest Updates ( sorted recent to last )
IDENTIFIED 3 days ago - at 12/02/2025 01:17PM

We have identified the source of the problem and working on fixes to mitigate.

INVESTIGATING 3 days ago - at 12/02/2025 11:24AM

We have identified sporadic error spikes cross the platform related to user management.
This has a cascading effect for various areas and could cause problems to validate incoming card-transactions.

Latest Pleo outages

Chat and phone calls not working due to upstream provider - about 11 hours ago
Some users had trouble logging in, or experienced degraded performance - 4 days ago
Issues submitting out‑of‑pocket expenses - 8 days ago
Issues submissing out-of-pocket expenses - 10 days ago
Delay in card spends appearing in app - 15 days ago

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