Outbound Calls and SMS Stuck in Queuing State

We’re currently investigating reports of outbound calls and SMS not processing as expected. The team is reviewing the underlying systems and will provide updates as they become available.

We've identified the issue and restarted the necessary services. Outbound calls should begin processing, though there may be a slight delay as the backlog clears. We're continuing to monitor.

Outbound queuing behavior has returned to normal. Outbound services are operating as expected at this time.

We've identified that the issue is continuing to impact outbound calls queuing, specifically to our PCI Fuse environment. We're actively working on a fix and will share updates as we make progress.