Investigating – Outbound Calls via Fuse Legacy Environment

We are currently investigating an issue affecting outbound calls placed through Fuse Legacy. Customers attempting to submit outbound call requests via the Fuse API or UI may encounter the error message: _“A database error has occurred. Please contact your system administrator.”_ The issue has been observed on API requests to: `https://fuse.plumvoice.com/api/apps/{application_id}/{deployment_id}/queue` Our engineering team is actively engaged and working to identify the cause. We will provide updates here as more information becomes available.

We’ve identified the problem and implemented a fix. Outbound call requests through Fuse Legacy API should now be processing normally. Our team is monitoring the platform to confirm stability.