Outage in Plum Voice
Investigating – Outbound Calls via Fuse Legacy Environment
Resolved Major
August 19, 2025 - Started 9 months ago
- Lasted 44 minutes
Incident Report
We are currently investigating an issue affecting outbound calls placed through Fuse Legacy. Customers attempting to submit outbound call requests via the Fuse API or UI may encounter the error message: _“A database error has occurred. Please contact your system administrator.”_ The issue has been observed on API requests to: `https://fuse.plumvoice.com/api/apps/{application_id}/{deployment_id}/queue` Our engineering team is actively engaged and working to identify the cause. We will provide updates here as more information becomes available.
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Latest Updates ( sorted recent to last )
INVESTIGATING
9 months ago - at 08/19/2025 08:15PM
We are currently investigating an issue affecting outbound calls placed through Fuse Legacy. Customers attempting to submit outbound call requests via the Fuse API or UI may encounter the error message: _“A database error has occurred. Please contact your system administrator.”_ The issue has been observed on API requests to: `https://fuse.plumvoice.com/api/apps/{application_id}/{deployment_id}/queue` Our engineering team is actively engaged and working to identify the cause. We will provide updates here as more information becomes available.
MONITORING
9 months ago - at 08/19/2025 08:33PM
We’ve identified the problem and implemented a fix. Outbound call requests through Fuse Legacy API should now be processing normally. Our team is monitoring the platform to confirm stability.
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