Outage in Podium

Android app notifications aren't delivering for some users

Resolved Minor
June 25, 2024 - Started 6 months ago - Lasted about 17 hours

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Outage Details

We're seeing an increase of issues with Android notifications not delivering. We've got our engineering team taking a look to see what we can find. We believe Phone Call notifications are unaffected, inbound call notifications still seem to be working.If your Android device isn't receiving notifications there are a few items worth checking to ensure there isn't anything else affecting notifications. These include:* Confirm notifications are allowed in device settings* Confirm notification are enabled in the Podium app* Check mobile device notification quiet hours or power save settings* Check Flip to shh on Google devices* Confirm the Podium app is up to date* Confirm device OS is up to date* Log out and back in* Toggle off and back on the Podium notification permissions in the device settingsWe'll provide updates soon.
Components affected
Podium Mobile
Latest Updates ( sorted recent to last )
INVESTIGATING 6 months ago - at 06/25/2024 09:16PM

We're seeing an increase of issues with Android notifications not delivering. We've got our engineering team taking a look to see what we can find. We believe Phone Call notifications are unaffected, inbound call notifications still seem to be working.If your Android device isn't receiving notifications there are a few items worth checking to ensure there isn't anything else affecting notifications. These include:* Confirm notifications are allowed in device settings* Confirm notification are enabled in the Podium app* Check mobile device notification quiet hours or power save settings* Check Flip to shh on Google devices* Confirm the Podium app is up to date* Confirm device OS is up to date* Log out and back in* Toggle off and back on the Podium notification permissions in the device settingsWe'll provide updates soon.

INVESTIGATING 6 months ago - at 06/25/2024 10:28PM

We're still actively working on a fix for android notifications. We have a few potential solutions we're pursuing. We appreciate the patience

MONITORING 6 months ago - at 06/25/2024 11:20PM

We believe we have discovered and fixed the root issue causing notifications from delivering. App version 8.18.1 is now available on the Play Store and appears to solve the issue. We're continuing to work on further improvements

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