Outage in Podium
Google reviews aren't pulling in for accounts not connected to Google
Resolved Minor
May 02, 2025 - Started 12 months ago
- Lasted 27 days
Incident Report
Google reviews are currently not pulling in for accounts that **_have not_** connected their Google Business Profile to Podium. We've got our team working on a fix but we expect this to take some time. For accounts that **_have_** connect Google, reviews pulling in continue to be unaffected and working as intended.If you'd like to continue to receive Google reviews, we highly recommend connecting your Google Business Profile to Podium. You can learn more on how to connect your Google Business Profile [here](https://www.podium.com/knowledgebase/s/article/Connecting-Your-Google-Business-Profile-to-Podium-Reviews).
Components affected
Podium ReviewsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
12 months ago - at 05/02/2025 07:30PM
Google reviews are currently not pulling in for accounts that **_have not_** connected their Google Business Profile to Podium. We've got our team working on a fix but we expect this to take some time. For accounts that **_have_** connect Google, reviews pulling in continue to be unaffected and working as intended.If you'd like to continue to receive Google reviews, we highly recommend connecting your Google Business Profile to Podium. You can learn more on how to connect your Google Business Profile [here](https://www.podium.com/knowledgebase/s/article/Connecting-Your-Google-Business-Profile-to-Podium-Reviews).
IDENTIFIED
12 months ago - at 05/02/2025 10:02PM
We've discovered the cause why Google reviews aren't pulling in for non-connected accounts. We'll be working on a fix for this next week
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