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Outage in Podium

Phones not displaying call parks correctly when a customer is parked.

Resolved Minor
May 29, 2025 - Started 11 months ago - Lasted 4 days

Incident Report

We are currently experiencing an issue where placing a customer on hold using the call park feature causes the desk phone to display red flashing lights and incorrect button indicators. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.We appreciate your patience and understanding as we work toward a solution.
Components affected
Podium Voice

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Latest Updates ( sorted recent to last )
INVESTIGATING 11 months ago - at 05/29/2025 04:06PM

We are currently experiencing an issue where placing a customer on hold using the call park feature causes the desk phone to display red flashing lights and incorrect button indicators. Our team is actively investigating the root cause and working to resolve the issue as quickly as possible.We appreciate your patience and understanding as we work toward a solution.

IDENTIFIED 11 months ago - at 05/29/2025 07:05PM

We have identified an issue where placing a customer on hold using the call park feature causes the desk phone to display red flashing lights and incorrect button indicators. Our team is currently investigating the root cause and working to implement a resolution as quickly as possible.We appreciate your continued patience and understanding as we work toward a solution.

MONITORING 11 months ago - at 05/29/2025 07:11PM

We have identified and implemented a fix for the issue where placing a customer on hold using the call park feature caused the desk phone to display red flashing lights and incorrect button indicators. Our team is currently monitoring the fix to ensure the issue is fully resolved.We appreciate your continued patience and understanding throughout this process.

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