Outage in Podium

Inbox Events are Delayed

Resolved Minor
September 03, 2025 - Started 2 months ago - Lasted about 5 hours

Incident Report

We are having issues with inbox being delayed which may impact AI responding, assignment of conversations, mentions, and other inbox features.
Components affected
Podium Messaging Podium Automations Podium Web Application

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Latest Updates ( sorted recent to last )
IDENTIFIED 2 months ago - at 09/03/2025 04:54PM

We are having issues with inbox being delayed which may impact AI responding, assignment of conversations, mentions, and other inbox features.

MONITORING 2 months ago - at 09/03/2025 05:09PM

We implemented a fix but are still processing through a backlog of events. We will continue to monitor until we are fully caught up.

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