Outage in Podium
Fallback routing for Inbound calls causing error message - (Australia)
Resolved Minor
October 22, 2025 - Started 3 days ago
- Lasted about 1 hour
Incident Report
We're aware of an issue with inbound calls routing to the second step in their call experience. This issue is causing calls to not route to secondary call groups or voicemail as expected. Placing all available users in the first call group to increase chances of answering calls is a short term work around. We've identified the problem and are deploying a mitigation
Components affected
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Latest Updates ( sorted recent to last )
IDENTIFIED
3 days ago - at 10/23/2025 02:44AM
We're aware of an issue with inbound calls routing to the second step in their call experience. This issue is causing calls to not route to secondary call groups or voicemail as expected. Placing all available users in the first call group to increase chances of answering calls is a short term work around. We've identified the problem and are deploying a mitigation
MONITORING
3 days ago - at 10/23/2025 03:43AM
We implemented a fix and are currently monitoring the result. Calls should now route to secondary call groups as expected and missed calls be able to leave a voicemail.
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