Outage in Podium

Some inbound images are failing to deliver

Minor
December 05, 2025 - Started 2 days ago

Incident Report

We've seen images being sent in from some customers into Podium failing to appear as intended. We're actively investigating and working with our partners to fix this issue. Currently, we believe the issue is isolated to inbound ATu0026T numbers, but we will update with more information as we receive it.
Components affected
Podium Messaging

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Latest Updates ( sorted recent to last )
INVESTIGATING 2 days ago - at 12/05/2025 07:28PM

We've seen images being sent in from some customers into Podium failing to appear as intended. We're actively investigating and working with our partners to fix this issue. Currently, we believe the issue is isolated to inbound ATu0026T numbers, but we will update with more information as we receive it.

IDENTIFIED 2 days ago - at 12/05/2025 09:28PM

We have identified this as an issue with ATu0026T, we're continuing to monitor and push with our partners for a quick resolution

MONITORING 2 days ago - at 12/05/2025 10:57PM

We've started to see a drop in inbound image error rates, however we have yet to get official word of this incident being resolved. We'll continue to monitor to ensure full restoration

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