Outage in Podium
Inbound attachments showing in Inbox as attachment
Resolved Minor
December 12, 2025 - Started 4 months ago
- Lasted about 17 hours
Incident Report
We have identified an issue that is causing inbound attachments to show as an attachment link that will occasionally download an XML file. We are working on a fix and will provide an update as soon as one is available
Components affected
Podium MessagingTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
IDENTIFIED
4 months ago - at 12/12/2025 09:06PM
We have identified an issue that is causing inbound attachments to show as an attachment link that will occasionally download an XML file. We are working on a fix and will provide an update as soon as one is available
MONITORING
4 months ago - at 12/12/2025 09:53PM
We implemented a fix that will prevent an attachment from downloading as an XML file. We will continue to monitor for any continued errors when retrieving media attachments.
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