Outage in Podium

Inbound attachments showing in Inbox as attachment

Resolved Minor
December 12, 2025 - Started 2 days ago - Lasted about 17 hours

Incident Report

We have identified an issue that is causing inbound attachments to show as an attachment link that will occasionally download an XML file. We are working on a fix and will provide an update as soon as one is available
Components affected
Podium Messaging

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Latest Updates ( sorted recent to last )
IDENTIFIED 2 days ago - at 12/12/2025 09:06PM

We have identified an issue that is causing inbound attachments to show as an attachment link that will occasionally download an XML file. We are working on a fix and will provide an update as soon as one is available

MONITORING 2 days ago - at 12/12/2025 09:53PM

We implemented a fix that will prevent an attachment from downloading as an XML file. We will continue to monitor for any continued errors when retrieving media attachments.

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