Outage in Podium
Phone calls are failing
Resolved Minor
September 03, 2026 - Started about 21 hours ago
- Lasted about 3 hours
Incident Report
Summary AI Generated
Podium's Voice component experienced a 2.5-hour outage where both inbound and outbound calls failed to connect for some users. The team identified a leading cause and implemented a fix, restoring calls to normal success rates within approximately 30 minutes of initial investigation. The incident moved to monitoring to confirm stability before full resolution.
We're aware inbound and outbound calls are failing to connect. We've got all hands on deck to resolve this issue as quickly as possible and will provide an update soon.
Components affected
Podium VoiceTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
INVESTIGATING
about 21 hours ago - at 09/03/2026 03:15PM
We're aware inbound and outbound calls are failing to connect. We've got all hands on deck to resolve this issue as quickly as possible and will provide an update soon.
INVESTIGATING
about 21 hours ago - at 09/03/2026 03:34PM
We have a leading theory into what is causing inbound and outbound calls to fail for some users. We've got parallel workflows to validate and alleviate this issue and will provide further updates soon
MONITORING
about 20 hours ago - at 09/03/2026 03:44PM
We're seeing inbound and outbound calls succeed again at a normal rate. We're actively monitoring and keeping a close eye on our threshold levels for the next 30 minutes to ensure we're in a good spot again
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