Outage in PointClickCare

W30 Availability Outage for a Small Number of Organizations

Resolved Major

March 24, 2026 - Started 4 days ago - Lasted about 5 hours

Incident Report

We are investigating an issue causing the W30 environment to become unavailable for a subset of customer organizations as early as 9:48 AM EST, further updates to follow.

Components affected

PointClickCare Senior Care EHR Application

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Latest Updates ( sorted recent to last )

4 days ago - at 03/24/2026 02:21PM

We are investigating an issue causing the W30 environment to become unavailable for a subset of customer organizations as early as 9:48 AM EST, further updates to follow.

4 days ago - at 03/24/2026 03:06PM

A root cause has been identified and we are working to restore service, further updates to follow.

4 days ago - at 03/24/2026 05:24PM

Login functionality for the impacted organizations have returned. We detected abnormal spikes in system health and sessions may be disconnected/timeout as a result. We are continuing to investigate with further updates to follow.

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