Outage in PointClickCare
W30 Availability Outage for a Small Number of Organizations
Resolved Major
March 24, 2026 - Started about 1 month ago
- Lasted about 5 hours
Incident Report
We are investigating an issue causing the W30 environment to become unavailable for a subset of customer organizations as early as 9:48 AM EST, further updates to follow.
Components affected
PointClickCare Senior Care EHR ApplicationTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
about 1 month ago - at 03/24/2026 02:21PM
We are investigating an issue causing the W30 environment to become unavailable for a subset of customer organizations as early as 9:48 AM EST, further updates to follow.
about 1 month ago - at 03/24/2026 03:06PM
A root cause has been identified and we are working to restore service, further updates to follow.
about 1 month ago - at 03/24/2026 05:24PM
Login functionality for the impacted organizations have returned. We detected abnormal spikes in system health and sessions may be disconnected/timeout as a result. We are continuing to investigate with further updates to follow.
Latest PointClickCare outages
Senior Care EHR Performance Degradation - 1 day ago
Connected Care Center App Login Disruption - 5 days ago
Secure Conversations Disruption - 8 days ago
W31 Performance Degradation - 24 days ago
ISO-B Performance Degradation - 25 days ago
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