Is PointClickCare Down? Check current status

Check if PointClickCare is down, official outages, user-reported issues, and outages map.

Current PointClickCare status

PointClickCare is working normally

Updated from PointClickCare official status page

PointClickCare not working for you?

PointClickCare service health. Issues reported in the last 24 hours

Check the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Working Normally
Possible Incident
Confirmed Outage
PointClickCare Outage Map

View PointClickCare Reports Map

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PointClickCare recent outages and downtime history

IsDown has tracked 182 incidents since started monitoring PointClickCare status in September 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage. It will show official PointClickCare outages and also issues that we're started by a spike in crowdsource reports.

Date Incident Duration
Oct 29, 2025
06:21 PM GMT
Major
Connected Care Center Service Disruption
Teams are currently investigating a service disruption to Connected Care Center as of 1:30pm EST,...
44 minutes
Oct 28, 2025
07:06 PM GMT
Minor
Performance Degradation for WWW29
We are investigating an issue causing performance degradation to WWW29 as of 1:45 EST, further up...
about 2 hours
Oct 28, 2025
04:27 PM GMT
Minor
Performance Degradation in the WWW21 Environment for Some Customers
We are investigating an issue causing performance degradation to WWW21 as of 12:15 EST, further u...
17 minutes
Oct 21, 2025
04:30 PM BST
Major
Acuity Service Disruption (US Environments)
We are investigating a service disruption to Acuity for our US based organizations as of 10:23am ...
28 minutes
Oct 16, 2025
07:35 PM BST
Minor
Android Companion Mobile App Degradation
Android Companion Mobile App users may experience issues viewing resident images. Further updates...
1 day
Oct 13, 2025
07:49 PM BST
Minor
Skin and Wound Outage
Our vendor partners are currently investigating a service disruption to Skin & wound. Further up...
about 2 hours
Oct 12, 2025
04:34 AM BST
Minor
Partner Marketplace degradation
PointClickCare is currently investigating an issue where some partner API requests are failing w...
about 2 hours
Oct 10, 2025
03:54 PM BST
Major
ChartPic Image Upload Issues
PointClickCare is currently investigating an issue affecting image uploads in ChartPic. Further u...
about 2 hours
Oct 08, 2025
07:21 PM BST
Major
ChartPic Login issues
PointClickCare is currently investigating login issues affecting ChartPic, our mobile application...
20 minutes
Oct 07, 2025
09:55 PM BST
Minor
MDS Batch Submission Delays
PointClickCare has investigated and identified an issue that is causing up to 24 hour delays duri...
14 days
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Be the first to know when PointClickCare goes down

  • Monitor external dependencies in one place
  • Track outages in real-time
  • Keep your team or customers informed
  • Create private or public status pages

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User comments about PointClickCare status

See what users are saying about PointClickCare issues that impacted them and how they are affected by the outage. You can see if other users are experiencing the same issues and if there are any workarounds or solutions.

  • Deborah - Upstream error showing unable to login.

  • Mia - It’s not letting me log in and says error.

  • Ethan - Undergoing maintenance, however, was not informed of this. Disrupting workflow. .

  • kim - login site is undergoing maintenance.

  • Zailin - There was an error logging you in. Contact your System Administrator to check your account. PointClickCare cannot reset passwords..

  • amelia - unable to make it past the login screen - "bad gateway".

  • Trista - Unable to get into risk management. Giving error code.

  • Lori - Can’t access point click care.

  • Jennifer - 403 Forbidden error message.

  • Melanie - PCC is down. I cannot log on, I am getting a message "403 Forbidden" connection failed Error .

  • Danielle - PCC down not working not updating.

  • Allegria - None of our machines can connect .

  • Angela - will not load at my facility.

  • Ashley - Error message rec'd: 403 Forbidden Connection Failed Error 20 login.pointclickcare.ca 2025-03-03 17:06:39 UTC What happened? The proxy failed to connect to the web server, due to TCP connection timeout. Your IP: 45.78.169.46 Proxy IP: 45.223.197.1 (ID 101291-100) Incident ID: 129100....

  • Shara - cannot log in and says 403 forbidden.

  • JoEllen - receiving 403 Forbidden message when logging in. This is on 2 different computers.

  • Cierra - Not able to run midnight census. .

  • Beth - None of our nurses can login in PCC after internet outage . .

  • Lauren - System is down. Staff unable to login .

  • Jennifer - Work at Brickyard Healthcare Mishawaka, In 46545 Point click care is showing an error message unable to log in..

    Home Health Care

  • Sam - Unable to use the Companion app.

  • lana - error message. can't log in..

  • Amanda - Not loading and staff are stating that it is giving them an error message.

  • Theresa - Will not load platform. Has error code.

  • Debra - Was kick out of system. Can not log back in. We get a message No healthy upstream.

  • Rebecca - Upstream connect error or disconnect/reset before headers .

  • Shari - No healthy upstream message.

  • Edwin - Is not loading on computer .

  • Samantha - Unable to logon to Point Click Care.

  • Melissa - PCC down,loads then shutsdown.

PointClickCare components or services current status

Component Status Details
Care Insights status OK View details
Connected Care Center status OK View details
Data Relay status OK View details
Home Health Care status OK View details
Infection Prevention & Control status OK View details
Messaging Service status OK View details
Nutrition Management status OK View details
PAC Network Management status OK View details
Performance Insights status OK View details
Pharmacy Connect status OK View details
PointClickCare Partner Marketplace status OK View details
QuickMAR status OK View details
QuickMAR RX/Interface status OK View details
Secure Conversations status OK View details
Secure FTP status OK View details
Senior Care EHR Application status OK View details
Skin & Wound status OK View details

Users who monitor PointClickCare status also monitor these services

Users are monitoring tens of services with IsDown. Here are some that are monitored together with PointClickCare. With IsDown you can get a bird's eye view of all your dependencies and how they are performing.

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OK
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OK
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OK
RingCentral

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OK
Asana

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OK
Nintex

Nintex

OK
Vasion

Vasion

OK
Datto

Datto

MINOR
HubSpot

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OK
Microsoft Azure

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OK
Bitdefender GravityZone

Bitdefender GravityZone

OK
GitHub

GitHub

OK
AWS

AWS

OK
Jolt

Jolt

OK
View all services Start Monitoring Your Dependencies

Healthcare management platform offering tools for messaging, performance analytics, pharmacy integration, secure communication, wound care, nutrition management, and data exchange services.

Monitoring PointClickCare since September 2023

Tracking 17 PointClickCare services and regions

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Check their status page.

60 incidents in 2025

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How to monitor the status of PointClickCare and all your dependencies?

IsDown is a status page aggregator that monitors if PointClickCare and all your dependencies are experiencing issues. We combine the status of all the services you dependent and provide a clear view of all your vendors health in one place. We not only monitor official information but also crowdsourced reports. That means that even when PointClickCare, per example, doesn't report an outage, you will still be notified if other users are experiencing issues.

How IsDown monitors PointClickCare?

IsDown monitors PointClickCare health in almost real-time

Every few minutes we go to the status page of PointClickCare (and 4,522+ other services) and check if they are experiencing issues. We collect the status and outage information of PointClickCare's 17 components. Also, we not only monitor official sources but also user reports. Sometimes or a lot of times vendors take some time to report an incident, so by monitoring user reports we're able to alert you early.

The moment an issue is detected in PointClickCare, IsDown sends an alert and updates your status page

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from PointClickCare and other services.

One status page to monitor all your external dependencies

What you get when monitoring PointClickCare with IsDown

Track PointClickCare incidents and downtimes by severity

IsDown checks PointClickCare official status page for major/minor outages or downtimes. A major outage is when PointClickCare experiences a critical issue that severely affects one or more services/regions. A minor incident is when PointClickCare experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. The moment we detect a PointClickCare outage, we send you an alert and update your dashboard and status page.

Get alerted as soon as users reports problems with PointClickCare

PointClickCare and other vendors don't always report outages on time. IsDown collects user reports to provide early detection of outages. This way, even without an official status update, you can stay ahead of possible problems.

All the details of PointClickCare outages and downtimes

IsDown collects all information from the outages published in PointClickCare status page to provide the context of the outage. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Only get alerted on the PointClickCare outages that impact your business

IsDown monitors PointClickCare and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

One platform to monitor all your external dependencies

Our tool was build to be the best way to monitor all your external dependencies in one place. IsDown not only will help you monitor PointClickCare but also 4,522 other services. Your team and customers will have a clear view of all your dependencies and their status, making it easier to identify and resolve issues.

Monitor PointClickCare and all your external dependencies in real-time

Add all your dependencies to your dashboard. IsDown will monitor them in real-time and send you alerts when there is an issue. You can also create a status page for a bird-eye view and share it with your team.

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Monitor PointClickCare and all your external dependencies in real-time

Get notified imediatelly when there's an issue with PointClickCare or other services

Not only you will get notified, but IsDown offers notification filters, so you can choose which issues you want to be notified about. This way you avoid getting all the incidents from PointClickCare and other services.

Start Monitoring for Free
Get notified imediatelly when there's an issue with PointClickCare or other services

Send outage information from PointClickCare and other services to your tools

IsDown integrates with 20+ tools. Connect the status of PointClickCare and 4,522 other vendors to your tools to receive vendor outage alerts exactly where your team needs them.

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Send outage information from PointClickCare and other services to your tools

Share PointClickCare status in your status page

Create a status page that can easily be access by your team and customers. You can make it public or private, and customize it to your needs. This will be your first line of communication when there's the question 'Is PointClickCare down?'

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Share PointClickCare status in your status page

PointClickCare Downdetector vs IsDown

While Downdetector relies on user-submitted reports to detect PointClickCare outages, IsDown monitors PointClickCare's status page for verified, detailed incident information. Here's why official monitoring provides better reliability for your business:

Features
Downdetector
Official PointClickCare status page monitoring with real-time incident details.
Monitor 4,522+ services including PointClickCare in a single dashboard.
Instant PointClickCare outage alerts sent to Slack, Teams, PagerDuty, and more.
Combined monitoring of PointClickCare official status and user-reported issues.
Maintenance feed for PointClickCare
Granular alerts filtering by PointClickCare components and regions.
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Frequently Asked Questions

Is PointClickCare down today?

PointClickCare isn't down. You can check PointClickCare status and incident details on the top of the page. IsDown continuously monitors PointClickCare official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current PointClickCare status?

PointClickCare is currently operational. You can check PointClickCare status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a PointClickCare outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is PointClickCare down today or just slow?

Currently there's no report of PointClickCare being slow. Check on the top of the page if there are any reported problems by other users.

How are PointClickCare outages detected?

IsDown monitors the PointClickCare official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is PointClickCare having an outage right now?

PointClickCare last outage was on October 29, 2025 with the title "Connected Care Center Service Disruption"

How to check if PointClickCare is down?

Why use IsDown to monitor PointClickCare instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor PointClickCare and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring PointClickCare?

IsDown and DownDetector help users determine if PointClickCare is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about PointClickCare's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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