PointClickCare Status. Is PointClickCare Down?

Check if PointClickCare is down, recent outages, user-reported issues, and outages map.

Is PointClickCare down right now? What's the current status?

PointClickCare is working normally

Updated from PointClickCare official status page

MDS Batch Submission Delays

started 4 days ago

PointClickCare has investigated and identified an issue that is causing up to 24 hour delays during MDS Batch Submissions. We are actively collaborating with our MDS partner to address this inciden...

Having problems with PointClickCare?

 

PointClickCare service health. Issues reported in the last 24 hours

Working Normally
Possible Incident
Confirmed Outage

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe. Sign up for free to see more PointClickCare status data.

PointClickCare Outage Map

View PointClickCare Outage Reports Map

Recent PointClickCare Outages and Downtime History

IsDown has tracked 175 incidents since started monitoring PointClickCare status in September 2023. We collect data from 4522+ services, and normalize the data to give you a clear picture of the impact of the outage.

Date Status Incident Duration
Oct 10, 2025
10:54 AM EDT
 Major ChartPic Image Upload Issues about 2 hours
Oct 08, 2025
02:21 PM EDT
 Major ChartPic Login issues 20 minutes
Oct 06, 2025
09:19 AM EDT
 Minor PAC Management Availability Outage 1 day
Sep 22, 2025
02:29 PM EDT
 Minor ISO-E Performance Degradation about 1 hour
Sep 09, 2025
01:41 PM EDT
 Minor EHR For Practice Groups Performance Degradation about 1 hour
Aug 30, 2025
10:43 AM EDT
 Minor Performance Degradation 40 minutes
Aug 25, 2025
12:51 PM EDT
 Minor WWW30 Performance Degradation about 1 hour
Aug 22, 2025
08:29 PM EDT
 Minor Data Staleness on PAC Management Pages 24 minutes
Jul 24, 2025
07:17 AM EDT
 Major ISO-E Performance Degradation about 1 hour
Sign up to check more outage history

PointClickCare problems reported by users

  • Upstream error showing unable to login

  • It’s not letting me log in and says error

  • Undergoing maintenance, however, was not informed of this. Disrupting workflow.

  • login site is undergoing maintenance

  • There was an error logging you in. Contact your System Administrator to check your account. PointClickCare cannot reset passwords.

  • unable to make it past the login screen - "bad gateway"

  • Unable to get into risk management. Giving error code

  • Can’t access point click care

  • 403 Forbidden error message

  • PCC is down. I cannot log on, I am getting a message "403 Forbidden" connection failed Error

  • PCC down not working not updating

  • None of our machines can connect

  • will not load at my facility

  • Error message rec'd: 403 Forbidden Connection Failed Error 20 login.pointclickcare.ca 2025-03-03 17:06:39 UTC What happened? The proxy failed to connect to the web server, due to TCP connection timeout. Your IP: 45.78.169.46 Proxy IP: 45.223.197.1 (ID 101291-100) Incident ID: 129100...

  • cannot log in and says 403 forbidden

  • receiving 403 Forbidden message when logging in. This is on 2 different computers

  • Not able to run midnight census.

  • None of our nurses can login in PCC after internet outage .

  • System is down. Staff unable to login

  • Home Health Care

    Work at Brickyard Healthcare Mishawaka, In 46545 Point click care is showing an error message unable to log in.

  • Unable to use the Companion app

  • error message. can't log in.

  • Not loading and staff are stating that it is giving them an error message

  • Will not load platform. Has error code

  • Was kick out of system. Can not log back in. We get a message No healthy upstream

  • Upstream connect error or disconnect/reset before headers

  • No healthy upstream message

  • Is not loading on computer

  • Unable to logon to Point Click Care

  • PCC down,loads then shutsdown

  • User's are unable to log into PCC. Just keeps refreshing and times out.

  • Not allowing access at facility from desktop and laptops internet is connected fine says pcc not responding

  • Can't login for past 2 hours. Won't load page.

  • Unable to sign in for 3 hours

  • Can't access site or patient files.

  • point click care is not responding

  • Can’t log in. Says system error

  • 502 Bad Gateway Not able to log in

  • Error message when attempting to Login 502 Bad Gateway Microsoft-Azure-Application-Gateway/v2

  • I am able to login but there is no residents listed

  • I cant get it to down load a stupid app

  • Error code received citing the sites security will not allow access.

  • 403 Forbidden when logging in

  • Pursue PCC shows 403 error upon access.

  • 403 Forbidden Anyone have an ETA for restoration? Why is it out this time?

  • Access denied, unable to chart. States it is being blocked by security.

  • 403 Forbidden - IP Address Blocked

  • Getting access denied error 16 message

  • We are getting a error message that says it’s forbidden access

  • 403 Forbidden - Access Denied error 16

  • Recieving 403 forbidden error access denied error 16 this request was blocked by our security service

  • Can't login error 16 access denied

  • Its down cant access our portal

  • Unable to login saying access denied

  • 403 Forbidden Access Denied Error 16 www29.pointclickcare.com 2024-10-30 14:09:45 UTC What happened? This request was blocked by our security service Your IP: 216.196.177.162 Proxy IP: 45.223.197.1 (ID 101350-100) Incident ID: 1350000210030651766-20450495458313541

  • 403 Forbidden - Access Denied Error 16. Unable to login to PCC, all clinicians unable to access

  • 403 Forbidden Access Denied Error 16 www25.pointclickcare.com 2024-10-30 14:29:12 UTC

  • 403 Forbidden, access denied error code 16 pops up when logging in.

  • 403 forbidden access denied

  • Getting 403 Forbidden access message when trying to login.

PointClickCare Related Services & Alternatives

Services commonly monitored together with PointClickCare and alternatives

Google Workspace

Google Workspace

OK
0 incidents in the last 30 days
FreshService

FreshService

OK
0 incidents in the last 30 days
Microsoft 365

Microsoft 365

OK
0 incidents in the last 30 days
Box

Box

OK
0 incidents in the last 30 days
RingCentral

RingCentral

OK
0 incidents in the last 30 days
Asana

Asana

OK
0 incidents in the last 30 days
Nintex

Nintex

MINOR
0 incidents in the last 30 days
PrinterLogic

PrinterLogic

OK
0 incidents in the last 30 days
Datto

Datto

MAJOR
0 incidents in the last 30 days
HubSpot

HubSpot

OK
0 incidents in the last 30 days
Microsoft Azure

Microsoft Azure

OK
0 incidents in the last 30 days
Bitdefender GravityZone

Bitdefender GravityZone

OK
0 incidents in the last 30 days
GitHub

GitHub

OK
0 incidents in the last 30 days
AWS

AWS

OK
0 incidents in the last 30 days
Jolt

Jolt

OK
0 incidents in the last 30 days

Healthcare management platform offering tools for messaging, performance analytics, pharmacy integration, secure communication, wound care, nutrition management, and data exchange services.

Monitoring PointClickCare since September 2023

Tracking 17 PointClickCare services and regions

53 incidents in 2025

PointClickCare outages in the last 28 days

September 2025 - October 2025
Sun
Mon
Tue
Wed
Thu
Fri
Sat
14
Sep 14, 2025
No Outages
15
Sep 15, 2025
No Outages
16
Sep 16, 2025
No Outages
17
Sep 17, 2025
No Outages
18
Sep 18, 2025
No Outages
19
Sep 19, 2025
No Outages
20
Sep 20, 2025
No Outages
21
Sep 21, 2025
No Outages
22
Sep 22, 2025
1 outage
23
Sep 23, 2025
No Outages
24
Sep 24, 2025
No Outages
25
Sep 25, 2025
No Outages
26
Sep 26, 2025
No Outages
27
Sep 27, 2025
No Outages
28
Sep 28, 2025
No Outages
29
Sep 29, 2025
No Outages
30
Sep 30, 2025
No Outages
1
Oct 01, 2025
No Outages
2
Oct 02, 2025
No Outages
3
Oct 03, 2025
No Outages
4
Oct 04, 2025
No Outages
5
Oct 05, 2025
No Outages
6
Oct 06, 2025
1 outage
7
Oct 07, 2025
1 outage
8
Oct 08, 2025
1 outage
9
Oct 09, 2025
No Outages
10
Oct 10, 2025
1 outage
11
Oct 11, 2025
No Outages
12
13
14
15
16
17
18

Number of Incidents

5 issues

Last incident

1 days ago

Be the first to know when PointClickCare goes down

Monitor All your Vendors in One Place

4522+ third-party services available to monitor

Know Before They Know

Alerts 30+ minutes before official updates

Stop the Ticket Flood

Cut "is it down?" tickets by 80%

Try IsDown risk-free
14-day free trial • No credit card required
IsDown aggregates various status pages from services into a very clear dashboard. Worth every penny.

Frequently Asked Questions

Is PointClickCare down today?

PointClickCare isn't down. You can check PointClickCare status and incident details on the top of the page. IsDown continuously monitors PointClickCare official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current PointClickCare status?

PointClickCare is currently operational. You can check PointClickCare status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a PointClickCare outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is PointClickCare down today or just slow?

Yes, PointClickCare might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are PointClickCare outages detected?

IsDown monitors the PointClickCare official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

Is PointClickCare having an outage right now?

PointClickCare last outage was on October 10, 2025 with the title "ChartPic Image Upload Issues"

PointClickCare down for everyone or just me?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How to check if PointClickCare is down?

Why use IsDown to monitor PointClickCare instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor PointClickCare and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector when monitoring PointClickCare?

IsDown and DownDetector help users determine if PointClickCare is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information instead of just relying on reports from users. The integration allows us to provide more details about PointClickCare's Outages, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about PointClickCare status changes?

IsDown offers an easy way to monitor PointClickCare with maximum flexibility

Major Outages Notifications

IsDown monitors PointClickCare for major outages. A major outage is when PointClickCare experiences a critical issue that severely affects one or more services/regions. When PointClickCare marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors PointClickCare status page for minor outages. A minor outage is when PointClickCare experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in PointClickCare status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors PointClickCare and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Detection

PointClickCare and other vendors don't always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Latest Articles from our Blog

StatusGator Alternative in 2025: Why IT Managers Pick IsDown

StatusGator Alternative in 2025: Why IT Managers Pick IsDown

Learn why IT managers are looking into IsDown as a Statusgator alternative
Top 10 Reasons Why You Need a Status Page Aggregator

Top 10 Reasons Why You Need a Status Page Aggregator

Discover why a status page aggregator is essential for monitoring multiple vendors. Learn how to centralize alerts and improve incident response.
What Is a Status Page Aggregator?

What Is a Status Page Aggregator?

Discover how a status page aggregator simplifies monitoring third-party services, delivers real-time alerts, and helps businesses prevent costly downtime.
See all the blog articles

Never again lose time looking in the wrong place

Start Monitoring in 5 minutes

14-day free trial · No credit card required · No code required