PointClickCare Status - Is PointClickCare Down?
PointClickCare is operational
Updated
PointClickCare is operational
Updated
IsDown pulls data from PointClickCare's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.
This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.
Danielle
PCC down not working not updating
Allegria
None of our machines can connect
Angela
will not load at my facility
Ashley
Error message rec'd: 403 Forbidden Connection Failed Error 20 login.pointclickcare.ca 2025-03-03 17:06:39 UTC What happened? The proxy failed to connect to the web server, due to TCP connection timeout. Your IP: 45.78.169.46 Proxy IP: 45.223.197.1 (ID 101291-100) Incident ID: 129100...
Shara
cannot log in and says 403 forbidden
JoEllen
receiving 403 Forbidden message when logging in. This is on 2 different computers
Cierra
Not able to run midnight census.
Beth
None of our nurses can login in PCC after internet outage .
Lauren
System is down. Staff unable to login
Jennifer
Work at Brickyard Healthcare Mishawaka, In 46545 Point click care is showing an error message unable to log in.
Sam
Unable to use the Companion app
lana
error message. can't log in.
Amanda
Not loading and staff are stating that it is giving them an error message
Theresa
Will not load platform. Has error code
Debra
Was kick out of system. Can not log back in. We get a message No healthy upstream
Rebecca
Upstream connect error or disconnect/reset before headers
Shari
No healthy upstream message
Edwin
Is not loading on computer
Samantha
Unable to logon to Point Click Care
Melissa
PCC down,loads then shutsdown
David
User's are unable to log into PCC. Just keeps refreshing and times out.
Katie
Not allowing access at facility from desktop and laptops internet is connected fine says pcc not responding
Maria
Can't login for past 2 hours. Won't load page.
AMANDA
Unable to sign in for 3 hours
Anon
Can't access site or patient files.
viviana
point click care is not responding
Alix
Can’t log in. Says system error
Dawn
502 Bad Gateway Not able to log in
Dannyel
Error message when attempting to Login 502 Bad Gateway Microsoft-Azure-Application-Gateway/v2
Mary
I am able to login but there is no residents listed
janet
I cant get it to down load a stupid app
Lisa
Error code received citing the sites security will not allow access.
Chris
403 Forbidden when logging in
Remmalyn
Pursue PCC shows 403 error upon access.
Amber
403 Forbidden Anyone have an ETA for restoration? Why is it out this time?
Tianna
Access denied, unable to chart. States it is being blocked by security.
Ryan
403 Forbidden - IP Address Blocked
Karen
Getting access denied error 16 message
Janel
We are getting a error message that says it’s forbidden access
Grace
403 Forbidden - Access Denied error 16
Tracy
Recieving 403 forbidden error access denied error 16 this request was blocked by our security service
John
Can't login error 16 access denied
Harmony
Its down cant access our portal
Dana
Unable to login saying access denied
Britt
403 Forbidden Access Denied Error 16 www29.pointclickcare.com 2024-10-30 14:09:45 UTC What happened? This request was blocked by our security service Your IP: 216.196.177.162 Proxy IP: 45.223.197.1 (ID 101350-100) Incident ID: 1350000210030651766-20450495458313541
Jacob
403 Forbidden - Access Denied Error 16. Unable to login to PCC, all clinicians unable to access
Isabel
403 Forbidden Access Denied Error 16 www25.pointclickcare.com 2024-10-30 14:29:12 UTC
Josh
403 Forbidden, access denied error code 16 pops up when logging in.
Jodi
403 forbidden access denied
Ashley
Getting 403 Forbidden access message when trying to login.
Dannyel
Error when attempting to login Message 404 forbidden access.
Stephen
When logging on receiving "This request was blocked by our security service."
Mackenzie
403 forbidden, access denied. error 16, security block
Theresa
403 Forbidden - Access Denied Error 16
Rhonda
403 Forbidden Access Denied Error 16 www19.pointclickcare.com 2024-10-30 14:19:52 UTC
Russ
Error 16 message. Access denied
Heather
cannot access PCC - stating Forbidden, access denied Error 16
Olivia
My entire staff has been logged out and is receiving "forbidden" messages on their screens.
Kristie
Can't log in - Can't do anything
Kelly
When I log in it says forbidden
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IsDown has tracked 147 incidents since started monitoring PointClickCare status in September 2023.
about 22 hours ago · lasted about 2 hours
Teams are currently investigating a service disruption to Nursing Advantage and Clinical Standard Content as of 8:42pm EST, further updates to follow More details
2 days ago · lasted 24 minutes
Teams are currently investigating a service disruption to Practitioner Workspace as of 9 EST, further updates to follow More details
4 days ago · lasted about 3 hours
Teams are investigating an issue causing performance degradation to EHR for Practice Groups. Users have reported experiencing slowness when logging in and navigating EHR for Practice Groups with some tabs not loading resulting in the error message... More details
We've tracked and collected 147 incidents since started monitoring PointClickCare status
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Monitoring 17 PointClickCare services and regions
25 incidents in 2025
Number of Incidents
7 issues
Last incident
1 days ago
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PointClickCare isn't down. You can check PointClickCare status and incident details on the top of the page. IsDown continuously monitors PointClickCare official status page every few minutes. In the last 24 hours, there were 1 outages reported.
PointClickCare is currently operational. You can check PointClickCare status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.
No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.
Currently there's no report of PointClickCare being slow. Check on the top of the page if there are any reported problems by other users.
IsDown monitors the PointClickCare official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.
PointClickCare last outage was on April 25, 2025 with the title "Nursing Advantage Service Disruption"
Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor PointClickCare and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.
IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.
IsDown offers an easy way to monitor PointClickCare with maximum flexibility
IsDown monitors PointClickCare for major outages. A major outage is when PointClickCare experiences a critical issue that severely affects one or more services/regions. When PointClickCare marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.
IsDown monitors PointClickCare status page for minor outages. A minor outage is when PointClickCare experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.
IsDown collects all information from the outages published in PointClickCare status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.
IsDown monitors PointClickCare and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.
PointClickCare and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.
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