Is PointClickCare Down? Check the current PointClickCare status

PointClickCare is operational

Updated a few minutes ago

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Monitoring PointClickCare since September 2023. Learn more

Monitoring

17 components

Total Incidents in 2025

7 incidents

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Current PointClickCare official ongoing incidents

No incidents reported in PointClickCare's status page

IsDown pulls data from PointClickCare's status page every few minutes and collects user-reported issues. Refresh the page to see if there are any updates.

PointClickCare issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

Latest user comments about PointClickCare problems

  • L

    Lauren

    2 days ago

    System is down. Staff unable to login

  • J

    Jennifer

    4 days ago

    Home Health Care Work at Brickyard Healthcare Mishawaka, In 46545 Point click care is showing an error message unable to log in.

  • S

    Sam

    21 days ago

    Unable to use the Companion app

  • L

    lana

    22 days ago

    error message. can't log in.

  • A

    Amanda

    22 days ago

    Not loading and staff are stating that it is giving them an error message

  • T

    Theresa

    22 days ago

    Will not load platform. Has error code

  • D

    Debra

    22 days ago

    Was kick out of system. Can not log back in. We get a message No healthy upstream

  • R

    Rebecca

    22 days ago

    Upstream connect error or disconnect/reset before headers

  • S

    Shari

    22 days ago

    No healthy upstream message

  • E

    Edwin

    about 1 month ago

    Is not loading on computer

  • S

    Samantha

    about 2 months ago

    Unable to logon to Point Click Care

  • M

    Melissa

    about 2 months ago

    PCC down,loads then shutsdown

  • D

    David

    about 2 months ago

    User's are unable to log into PCC. Just keeps refreshing and times out.

  • K

    Katie

    about 2 months ago

    Not allowing access at facility from desktop and laptops internet is connected fine says pcc not responding

  • M

    Maria

    about 2 months ago

    Can't login for past 2 hours. Won't load page.

  • A

    AMANDA

    about 2 months ago

    Unable to sign in for 3 hours

  • A

    Anon

    about 2 months ago

    Can't access site or patient files.

  • V

    viviana

    about 2 months ago

    point click care is not responding

  • A

    Alix

    2 months ago

    Can’t log in. Says system error

  • D

    Dawn

    3 months ago

    502 Bad Gateway Not able to log in

  • D

    Dannyel

    3 months ago

    Error message when attempting to Login 502 Bad Gateway Microsoft-Azure-Application-Gateway/v2

  • M

    Mary

    3 months ago

    I am able to login but there is no residents listed

  • J

    janet

    3 months ago

    I cant get it to down load a stupid app

  • L

    Lisa

    3 months ago

    Error code received citing the sites security will not allow access.

  • C

    Chris

    3 months ago

    403 Forbidden when logging in

  • R

    Remmalyn

    3 months ago

    Pursue PCC shows 403 error upon access.

  • A

    Amber

    3 months ago

    403 Forbidden Anyone have an ETA for restoration? Why is it out this time?

  • T

    Tianna

    3 months ago

    Access denied, unable to chart. States it is being blocked by security.

  • R

    Ryan

    3 months ago

    403 Forbidden - IP Address Blocked

  • K

    Karen

    3 months ago

    Getting access denied error 16 message

  • J

    Janel

    3 months ago

    We are getting a error message that says it’s forbidden access

  • G

    Grace

    3 months ago

    403 Forbidden - Access Denied error 16

  • T

    Tracy

    3 months ago

    Recieving 403 forbidden error access denied error 16 this request was blocked by our security service

  • J

    John

    3 months ago

    Can't login error 16 access denied

  • H

    Harmony

    3 months ago

    Its down cant access our portal

  • D

    Dana

    3 months ago

    Unable to login saying access denied

  • B

    Britt

    3 months ago

    403 Forbidden Access Denied Error 16 www29.pointclickcare.com 2024-10-30 14:09:45 UTC What happened? This request was blocked by our security service Your IP: 216.196.177.162 Proxy IP: 45.223.197.1 (ID 101350-100) Incident ID: 1350000210030651766-20450495458313541

  • J

    Jacob

    3 months ago

    403 Forbidden - Access Denied Error 16. Unable to login to PCC, all clinicians unable to access

  • I

    Isabel

    3 months ago

    403 Forbidden Access Denied Error 16 www25.pointclickcare.com 2024-10-30 14:29:12 UTC

  • J

    Josh

    3 months ago

    403 Forbidden, access denied error code 16 pops up when logging in.

  • J

    Jodi

    3 months ago

    403 forbidden access denied

  • A

    Ashley

    3 months ago

    Getting 403 Forbidden access message when trying to login.

  • D

    Dannyel

    3 months ago

    Error when attempting to login Message 404 forbidden access.

  • S

    Stephen

    3 months ago

    When logging on receiving "This request was blocked by our security service."

  • M

    Mackenzie

    3 months ago

    403 forbidden, access denied. error 16, security block

  • T

    Theresa

    3 months ago

    403 Forbidden - Access Denied Error 16

  • R

    Rhonda

    3 months ago

    403 Forbidden Access Denied Error 16 www19.pointclickcare.com 2024-10-30 14:19:52 UTC

  • R

    Russ

    3 months ago

    Error 16 message. Access denied

  • H

    Heather

    3 months ago

    cannot access PCC - stating Forbidden, access denied Error 16

  • O

    Olivia

    3 months ago

    My entire staff has been logged out and is receiving "forbidden" messages on their screens.

  • K

    Kristie

    3 months ago

    Can't log in - Can't do anything

  • K

    Kelly

    3 months ago

    When I log in it says forbidden

  • J

    Jennifer

    3 months ago

    THIS IS THE MESSAGE OUR FACILITY STAFF ARE GETTING WHEN ATTEMPTING TO LOG INTO PCC! 403 Forbidden Access Denied Error 16 www19.pointclickcare.com 2024-10-30 14:12:20 UTC What happened? This request was blocked by our security service Your IP: 173.67.177.146 Proxy IP: 45.223.197.1 (ID 1...

  • S

    Sara

    3 months ago

    We are unable to log into PCC. Has 403 forbidden code. Error 16 states our access is denied. Why would this be?

  • S

    Shana

    3 months ago

    Entire system down, error message, unable to access.

  • D

    Dominique

    3 months ago

    Access Denied; Error 16 message

  • K

    kevin

    3 months ago

    access denied from PCC security

  • D

    Diana

    3 months ago

    PCC says security is blocking my access

  • A

    Abigail

    3 months ago

    It will not allow for anyone to log in.

  • D

    Danny

    3 months ago

    403 forbidden Access denied Blocked by security service

PointClickCare outage history

IsDown has tracked 129 incidents since started monitoring PointClickCare status in September 2023.

  • Jan 28 2025

    2 days ago · lasted about 2 hours

    PointClickCare is investigating an issue with processing updates to certain orders within Pharmacy Connect. Users may see an error message when trying to update an order. Updates to follow. More details

  • Jan 26 2025

    4 days ago · lasted about 1 hour

    Clients may be experiencing intermittent connectivity issues with the error "Internal Server Error" when trying to navigate the core EHR platform. PointClickCare is investigating the issue, further updates to follow. More details

  • Jan 23 2025

    7 days ago · lasted about 19 hours

    Teams are currently investigating a service disruption to Skin and Wound as of 1/23/2025 1:16PM EST, further updates to follow. We are working with our partner to troubleshoot. More details

  • Sep 2023 ...
    IsDown started monitoring PointClickCare status

    We've tracked and collected 129 incidents since started monitoring PointClickCare status

Sign up and check all outage history

PointClickCare outages in the last 30 days

Number of Incidents

7 issues

Last incident

2 days ago

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Stay informed about PointClickCare status changes

IsDown offers an easy way to monitor PointClickCare with maximum flexibility

Major Outages Notifications

IsDown monitors PointClickCare for major outages. A major outage is when PointClickCare experiences a critical issue that severely affects one or more services/regions. When PointClickCare marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors PointClickCare status page for minor outages. A minor outage is when PointClickCare experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in PointClickCare status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors PointClickCare and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

PointClickCare and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

Frequently Asked Questions

Is PointClickCare down today?

PointClickCare isn't down. You can check PointClickCare status and incident details on the top of the page. IsDown continuously monitors PointClickCare official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current PointClickCare status?

PointClickCare is currently operational. You can check PointClickCare status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a PointClickCare outage now?

No, there is no ongoing official outage. Check on the top of the page if there are any reported problems by other users.

Is PointClickCare slow today?

Currently there's no report of PointClickCare being slow. Check on the top of the page if there are any reported problems by other users.

How are PointClickCare outages detected?

IsDown monitors the PointClickCare official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last PointClickCare outage?

PointClickCare last outage was on January 28, 2025 with the title "Pharmacy/Wellness Workspace degradation"

PointClickCare not working for you? How do I know if PointClickCare is down?
  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.
How can I check PointClickCare status and outages?
Why use IsDown to monitor PointClickCare instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor PointClickCare and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

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