Is PointClickCare Down?

Live PointClickCare status. See if PointClickCare is down, view recent outages, and get real-time alerts when problems start.

What is PointClickCare current status?

PointClickCare is having a minor outage

QuickMAR Facility Text Message Notification Disruption

started 6 days ago

PointClickCare has identified an issue causing QuickMAR Facility Text Message Notifications to not be delivered starting as early as May 10th. We are working with our provider to resolve, and in th...

PointClickCare not working for you?

PointClickCare issues reported by users in the last 24 hours

This chart displays the number of user-reported issues over the past 24 hours, grouped into 20-minute intervals. It's normal to see occasional reports, which may be due to individual user issues rather than a broader problem. We only consider an issue widespread if there are multiple reports within a short timeframe.

PointClickCare outage history

IsDown has tracked 162 incidents since started monitoring PointClickCare status in September 2023. We collect data from 4200+ services, and normalize the data to give you a clear picture of the impact of the outage.

  • May 29 2025
    WWW32 Service Disruption

    8 days ago · lasted 20 minutes

    We are currently investigating a full service disruption to WWW32 following a recent scheduled maintenance, further updates to follow

  • May 29 2025
    Nursing Advantage Service Disruption

    8 days ago · lasted 28 minutes

    We are investigating a service disruption to Nursing Advantage and Clinical Standard Content starting as early as 9:30pm EST, further updates to follow

  • Sep 2023 ...
    IsDown started monitoring PointClickCare status

    We've tracked and collected 162 incidents since started monitoring PointClickCare status

Sign up and check all outage history
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PointClickCare comments about outages

  • T

    Trista

    Unable to get into risk management. Giving error code

  • L

    Lori

    Can’t access point click care

  • J

    Jennifer

    403 Forbidden error message

  • M

    Melanie

    PCC is down. I cannot log on, I am getting a message "403 Forbidden" connection failed Error

  • D

    Danielle

    PCC down not working not updating

  • A

    Allegria

    None of our machines can connect

  • A

    Angela

    will not load at my facility

  • A

    Ashley

    Error message rec'd: 403 Forbidden Connection Failed Error 20 login.pointclickcare.ca 2025-03-03 17:06:39 UTC What happened? The proxy failed to connect to the web server, due to TCP connection timeout. Your IP: 45.78.169.46 Proxy IP: 45.223.197.1 (ID 101291-100) Incident ID: 129100...

  • S

    Shara

    cannot log in and says 403 forbidden

  • J

    JoEllen

    receiving 403 Forbidden message when logging in. This is on 2 different computers

  • C

    Cierra

    Not able to run midnight census.

  • B

    Beth

    None of our nurses can login in PCC after internet outage .

  • L

    Lauren

    System is down. Staff unable to login

  • J

    Jennifer

    Home Health Care

    Work at Brickyard Healthcare Mishawaka, In 46545 Point click care is showing an error message unable to log in.

  • S

    Sam

    Unable to use the Companion app

  • L

    lana

    error message. can't log in.

  • A

    Amanda

    Not loading and staff are stating that it is giving them an error message

  • T

    Theresa

    Will not load platform. Has error code

  • D

    Debra

    Was kick out of system. Can not log back in. We get a message No healthy upstream

  • R

    Rebecca

    Upstream connect error or disconnect/reset before headers

  • S

    Shari

    No healthy upstream message

  • E

    Edwin

    Is not loading on computer

  • S

    Samantha

    Unable to logon to Point Click Care

  • M

    Melissa

    PCC down,loads then shutsdown

  • D

    David

    User's are unable to log into PCC. Just keeps refreshing and times out.

  • K

    Katie

    Not allowing access at facility from desktop and laptops internet is connected fine says pcc not responding

  • M

    Maria

    Can't login for past 2 hours. Won't load page.

  • A

    AMANDA

    Unable to sign in for 3 hours

  • A

    Anon

    Can't access site or patient files.

  • V

    viviana

    point click care is not responding

  • A

    Alix

    Can’t log in. Says system error

  • D

    Dawn

    502 Bad Gateway Not able to log in

  • D

    Dannyel

    Error message when attempting to Login 502 Bad Gateway Microsoft-Azure-Application-Gateway/v2

  • M

    Mary

    I am able to login but there is no residents listed

  • J

    janet

    I cant get it to down load a stupid app

  • L

    Lisa

    Error code received citing the sites security will not allow access.

  • C

    Chris

    403 Forbidden when logging in

  • R

    Remmalyn

    Pursue PCC shows 403 error upon access.

  • A

    Amber

    403 Forbidden Anyone have an ETA for restoration? Why is it out this time?

  • T

    Tianna

    Access denied, unable to chart. States it is being blocked by security.

  • R

    Ryan

    403 Forbidden - IP Address Blocked

  • K

    Karen

    Getting access denied error 16 message

  • J

    Janel

    We are getting a error message that says it’s forbidden access

  • G

    Grace

    403 Forbidden - Access Denied error 16

  • T

    Tracy

    Recieving 403 forbidden error access denied error 16 this request was blocked by our security service

  • J

    John

    Can't login error 16 access denied

  • H

    Harmony

    Its down cant access our portal

  • D

    Dana

    Unable to login saying access denied

  • B

    Britt

    403 Forbidden Access Denied Error 16 www29.pointclickcare.com 2024-10-30 14:09:45 UTC What happened? This request was blocked by our security service Your IP: 216.196.177.162 Proxy IP: 45.223.197.1 (ID 101350-100) Incident ID: 1350000210030651766-20450495458313541

  • J

    Jacob

    403 Forbidden - Access Denied Error 16. Unable to login to PCC, all clinicians unable to access

  • I

    Isabel

    403 Forbidden Access Denied Error 16 www25.pointclickcare.com 2024-10-30 14:29:12 UTC

  • J

    Josh

    403 Forbidden, access denied error code 16 pops up when logging in.

  • J

    Jodi

    403 forbidden access denied

  • A

    Ashley

    Getting 403 Forbidden access message when trying to login.

  • D

    Dannyel

    Error when attempting to login Message 404 forbidden access.

  • S

    Stephen

    When logging on receiving "This request was blocked by our security service."

  • M

    Mackenzie

    403 forbidden, access denied. error 16, security block

  • T

    Theresa

    403 Forbidden - Access Denied Error 16

  • R

    Rhonda

    403 Forbidden Access Denied Error 16 www19.pointclickcare.com 2024-10-30 14:19:52 UTC

  • R

    Russ

    Error 16 message. Access denied

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Frequently Asked Questions

Is PointClickCare down today?

PointClickCare is down. You can check PointClickCare status and incident details on the top of the page. IsDown continuously monitors PointClickCare official status page every few minutes. In the last 24 hours, there were 0 outages reported.

What is the current PointClickCare status?

PointClickCare seems to be having problems. You can check PointClickCare status and incident details on the top of the page. The status is updated in almost real-time, and you can see the latest outages and issues affecting customers.

Is there a PointClickCare outage now?

Yes, there is an ongoing outage. You can check the details on the top of the page.

Is PointClickCare slow today?

Yes, PointClickCare might be slow has there's an ongoing outage. You can check the details on the top of the page.

How are PointClickCare outages detected?

IsDown monitors the PointClickCare official status page every few minutes. We also get reports from users like you. If there are enough reports about an outage, we'll show it on the top of the page.

When was the last PointClickCare outage?

PointClickCare last outage was on May 31, 2025 with the title "QuickMAR Facility Text Message Notification Disruption"

PointClickCare not working for you? How do I know if PointClickCare is down?

  • Check on the top of the page if there are any reported problems by other users.
  • Find their support at their official website.
  • Find their support contact at their official status page.

How can I check PointClickCare status and outages?

Why use IsDown to monitor PointClickCare instead of the official status page?

Because IsDown is a status page aggregator, which means that we aggregate the status of multiple cloud services. You can monitor PointClickCare and all the services that impact your business. Get a dashboard with the health of all services and status updates. Set up notifications via Slack, Datadog, PagerDuty, and more, when a service you monitor has issues or when maintenances are scheduled.

How IsDown compares to DownDetector?

IsDown and DownDetector help users determine if a service is having problems. The big difference is that IsDown is a status page aggregator. IsDown monitors a service's official status page to give our customers a more reliable source of information. The integration allows us to provide more details about the outage, like incident title, description, updates, and the parts of the affected service. Additionally, users can create internal status pages and set up notifications for all their third-party services.

Want to be informed about PointClickCare status changes?

IsDown offers an easy way to monitor PointClickCare with maximum flexibility

Major Outages Notifications

IsDown monitors PointClickCare for major outages. A major outage is when PointClickCare experiences a critical issue that severely affects one or more services/regions. When PointClickCare marks an incident as a major outage, IsDown updates its internal status, the customer status page and dashboard. Depending on the customer settings, IsDown will also send notifications.

Minor Outages Notifications

IsDown monitors PointClickCare status page for minor outages. A minor outage is when PointClickCare experiences a small issue affecting a small percentage of its customer's applications. An example is the performance degradation of an application. When a minor outage occurs, IsDown updates its internal status and shares that information on the customer status page. Depending on the customer settings, IsDown will also send notifications.

Outage Details

IsDown collects all information from the outages published in PointClickCare status page to provide the most accurate information. If available, we gather the title, description, time of the outage, status, and outage updates. Another important piece of information is the affected services/regions which we use to filter the notifications that impact your business.

Component Filtering

IsDown monitors PointClickCare and all their 17 components that can be affected by an outage. IsDown allows you to filter the notifications and status page alerts based on the components you care about. For example, you can choose which components or regions affect your business and filter out all other outages. This way you avoid alert fatigue in your team.

Early Outage Indicators

PointClickCare and other vendors don’t always report outages on time. Our crowdsourced status platform helps you stay ahead of outages. Users report issues and outages, sharing details on what problems they are facing. We use that info to provide early signs of outages. This way, even without an official update, you can stay ahead of possible problems.

“Very happy with isDown. Setting up and managing the monitoring is straightforward. The customer support team has been excellent, always quick to answer questions and provide assistance.
I definitely recommend IsDown.”

Laurent D., Lead SRE & Platform
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