Outage in POLi Payments

RESOLVED Unplanned Maintenance: POLi ASB Service Temporarily Unavailable

Resolved Minor

November 05, 2025 - Started 4 months ago - Lasted about 4 hours
Official incident page

Incident Report

Due to recent changes on the ASB Internet Banking website, the POLi integration requires unplanned maintenance. Our technical team is actively working to implement the necessary updates and restore the POLi ASB service as soon as possible. You may have noticed an increase in receipt unverified transactions. While we do not expect funds to have transferred in these cases, we recommend checking ASB settlements carefully today. We apologise for any inconvenience this may cause. Please note that ASB’s Open Banking option remains unaffected.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 11/06/2025 04:10AM

ASB is back operational

IDENTIFIED 4 months ago - at 11/06/2025 12:23AM

Due to recent changes on the ASB Internet Banking website, the POLi integration requires unplanned maintenance. Our technical team is actively working to implement the necessary updates and restore the POLi ASB service as soon as possible.

You may have noticed an increase in receipt unverified transactions. While we do not expect funds to have transferred in these cases, we recommend checking ASB settlements carefully today.

We apologise for any inconvenience this may cause. Please note that ASB’s Open Banking option remains unaffected.

Latest POLi Payments outages

ASB Open Banking transactions - 'known issue' error may have resulted in the unexpected transfer of funds - 6 months ago

RESOLVED: Investigating potential AWS outage affecting POLi - over 1 year ago

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