Outage in POLi Payments
ASB Mobile App Payments Failing on iOS Devices Running App Version 26.08.0
Resolved MinorIncident Report
We are aware of an issue affecting payments within the ASB Mobile App for customers using version 26.08.0 on iOS/iPhone devices. Reports indicate that payment transactions may fail when initiated through the mobile app. QR code desktop payments are operating normally and are not affected.
The issue appears to be isolated to the latest iOS version of the ASB Mobile App. We have escalated this to the ASB support team and are working closely with them to investigate and identify the cause.
We will provide further updates as more information becomes available.
Impact: Payment transactions may fail when using ASB Mobile App version 26.08.0 on iOS/iPhone devices.
Status: Investigating with ASB.
Components affected
POLi Payments ASB (Pay by ASB Mobile App)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 07/31/2026 10:29AM
Note from ASB: The fix for this issue has now been deployed.
Please note that it can take some time for app updates to become available through the Apple App Store. As a result, customers may not see the updated version immediately.
Once the update becomes available and is installed, the issue should be resolved.
Thank you for your patience and understanding while we worked to address this issue.
IDENTIFIED
7 days ago - at 07/30/2026 11:05PM
We are aware of an issue affecting payments within the ASB Mobile App for customers using version 26.08.0 on iOS/iPhone devices. Reports indicate that payment transactions may fail when initiated through the mobile app. QR code desktop payments are operating normally and are not affected.
The issue appears to be isolated to the latest iOS version of the ASB Mobile App. We have escalated this to the ASB support team and are working closely with them to investigate and identify the cause.
We will provide further updates as more information becomes available.
Impact: Payment transactions may fail when using ASB Mobile App version 26.08.0 on iOS/iPhone devices.
Status: Investigating with ASB.
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