Outage in POLi Payments

ASB Open Banking transactions - 'known issue' error may have resulted in the unexpected transfer of funds

Resolved Minor

September 21, 2025 - Started 6 months ago - Lasted about 9 hours
Official incident page

Incident Report

Some merchants have reported that funds have settled for transactions marked with a terminal state of ‘known issue’. Please review any affected transactions that occurred during the impacted period and determine if a refund to the customer is required. We apologise for any inconvenience this may have caused. The cause has been identified, and we are working with ASB to prevent this from happening again. Note: there has been no impact with Westpac Open Banking transactions or any other NZ banks. Impacted period: Saturday, 20 September, 11:00 PM NZT – Sunday, 21 September, 3:00 AM NZT.

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Latest Updates ( sorted recent to last )

RESOLVED 6 months ago - at 09/22/2025 05:49AM

This incident has been resolved.

MONITORING 6 months ago - at 09/22/2025 01:21AM

Some merchants have reported that funds have settled for transactions marked with a terminal state of ‘known issue’. Please review any affected transactions that occurred during the impacted period and determine if a refund to the customer is required. We apologise for any inconvenience this may have caused. The cause has been identified, and we are working with ASB to prevent this from happening again. Note: there has been no impact with Westpac Open Banking transactions or any other NZ banks.

Impacted period: Saturday, 20 September, 11:00 PM NZT – Sunday, 21 September, 3:00 AM NZT.

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