Outage in Poly Cloud Services

Poly Lens - Web Portal is currently unavailable

Resolved Major

October 29, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/30/2025 05:37PM

This incident has been resolved.

MONITORING 4 months ago - at 10/29/2025 09:10PM

The provider has successfully reverted their service changes in the affected regions. The web portal is now accessible, and we are actively monitoring the service for any further issues.

IDENTIFIED 4 months ago - at 10/29/2025 04:45PM

The issue appears to be related to a current Microsoft Azure CDN outage.

IDENTIFIED 4 months ago - at 10/29/2025 04:44PM

Starting at approximately 16:00 UTC, our provider (Microsoft) began experiencing DNS issues resulting in availability degradation of some services. unfortunately this also appears to impacting our DNS records for Poly Lens. See https://azure.status.microsoft/en-us/status for additional information.

INVESTIGATING 4 months ago - at 10/29/2025 04:20PM

We are currently investigating this issue.

Latest Poly Cloud Services outages

Poly Lens: Issue with Tenant Creation - 30 days ago

Poly Lens - Site access - about 1 month ago

Poly Real Connect Service outage - about 2 months ago

Error with new application sign-in and connection to IoT - 3 months ago

Error loading the Lens admin portal. - 3 months ago

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