Outage in Poly Cloud Services

Connection timeouts in Remote Access and slow page response

Resolved Major

October 02, 2025 - Started 5 months ago - Lasted 1 day
Official incident page

Incident Report

We are currently investigating this issue.

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/04/2025 01:15AM

This incident has been resolved.

MONITORING 4 months ago - at 10/03/2025 09:17PM

We are continuing to monitor for any further issues.

MONITORING 4 months ago - at 10/03/2025 07:15PM

A fix has been implemented and we are monitoring the results.

INVESTIGATING 5 months ago - at 10/02/2025 11:49PM

We’ve resolved the issue affecting page load times in the Admin UI. Our team is continuing to investigate the ongoing issues related to Remote Access and will provide further updates as we learn more. Thank you for your patience.

INVESTIGATING 5 months ago - at 10/02/2025 08:27PM

We are continuing to investigate issues within our message pipelines that are impacting service delivery, particularly affecting response times for Remote Access and the Admin UI page.

INVESTIGATING 5 months ago - at 10/02/2025 01:44PM

We are currently investigating this issue.

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Error loading the Lens admin portal. - 3 months ago

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