Outage in PostHog

EU ingestion lag

Resolved Major
July 18, 2024 - Started about 1 year ago - Lasted about 10 hours
Official incident page

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Outage Details

We've spotted an issue with our postgres infrastructure and we're working to resolve it right now. You'll experience ingestion lag since we're delaying event ingestion to reduce load while we fix this. No events have been lost. We'll update with an expected time to recovery as soon as we have one. Sorry for the interruption.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 07/19/2024 03:44AM

Ingestion LAG has been recovered.

MONITORING about 1 year ago - at 07/19/2024 02:06AM

The issue has been fixed and the ingestion LAG is recovering.

IDENTIFIED about 1 year ago - at 07/18/2024 10:36PM

We've identified the issue and we are currently fixing it enable the ingestion again.

IDENTIFIED about 1 year ago - at 07/18/2024 06:19PM

We're monitoring recovery of postgres now. Some tables are very large and this might take several hours - we're investigating whether we can work some magic to speed this up.

Current impact is still that event ingestion is delayed.

Note that this means person updates aren't being processed so any experiments or flags that rely on changes to person profiles won't see those until the event lag is resolved.

IDENTIFIED about 1 year ago - at 07/18/2024 05:25PM

We've spotted an issue with our postgres infrastructure and we're working to resolve it right now.

You'll experience ingestion lag since we're delaying event ingestion to reduce load while we fix this. No events have been lost.

We'll update with an expected time to recovery as soon as we have one. Sorry for the interruption.

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