Outage in Power Home Remodeling
Nitro is not loading for some users
Resolved Major
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Outage Details
Components affected
Power Home Remodeling Connect Power Home Remodeling Nitro Web & API Power Home Remodeling Nitro MobileLatest Updates ( sorted recent to last )
Internet traffic was moved back to HQ and all services are reachable.
We are continuing to monitor for any further issues.
We have received confirmation from Remodeling Consultants that Nitro is now available to them.
Some users on Comcast-related internet connections may continue to experience issues.
We have re-routed to our Gotham data center, which uses Verizon, to see if we can restore access.
Nitro is impacted by an issue thought to be caused by Comcast, with widespread issues for many non-Power related websites.
Users in (primarily) Southern territories are unable to load Nitro and its related services.
We are investigating options to work around this problem.
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