Outage in PowerSchool (Schoology)

Unable to access Cognos v 21.4.18.0

Resolved Maintenance
February 21, 2022 - Started almost 3 years ago - Lasted about 1 month
Official incident page

Need to monitor PowerSchool (Schoology) outages?
Stay on top of outages with IsDown. Monitor the official status pages of all your vendors, SaaS, and tools, including PowerSchool (Schoology), and never miss an outage again.
Start Free Trial

Outage Details

Issue Description: Users keep getting the error while trying to access the login page. Action Taken: Verified the issue from Operation team's end. Trying to restart the services Customer is still facing the issue Troubleshooting in progress
Components affected
PowerSchool (Schoology) Cognos Reporting
Latest Updates ( sorted recent to last )
MONITORING almost 3 years ago - at 02/21/2022 10:17PM

Issue Identified with Windows NTLM authentication. Workaround in place to use https URLs.
We will be working with Microsoft to find a resolution for this issue.

INVESTIGATING almost 3 years ago - at 02/21/2022 10:01PM

IBM did not find any issue from their side with Cognos.
We continue to investigate the authentication mechanisms on DCs from our end.

INVESTIGATING almost 3 years ago - at 02/21/2022 09:14PM

We have raised a Critical case with IBM to troubleshoot further and have been in a call with an engineer from IBM.

INVESTIGATING almost 3 years ago - at 02/21/2022 08:37PM

We continue to investigate the affected resources and will keep posting regular updates.

INVESTIGATING almost 3 years ago - at 02/21/2022 07:55PM

We have applied standard troubleshooting methods like service restarts, IIS reset and we could still see the issue occurring.
We continue to troubleshoot the issue and will keep posting the regular updates

INVESTIGATING almost 3 years ago - at 02/21/2022 07:18PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 02/21/2022 06:26PM

We are continuing to investigate this issue.

INVESTIGATING almost 3 years ago - at 02/21/2022 04:16PM

Issue Description: Users keep getting the error while trying to access the login page.
Action Taken: Verified the issue from Operation team's end.
Trying to restart the services
Customer is still facing the issue
Troubleshooting in progress

Latest PowerSchool (Schoology) outages

Atrieve - Hosted SharePoint - Document Attachments and eDocs Performance Issues and Intermittent Errors - 12 days ago
Atrieve - SK06 - Application is currently unavailable - 13 days ago
SchoolMessenger Communicate Broadcast Issues - 17 days ago
Slow web response times - 20 days ago
Atrieve - BC11 - Degradation and inability to log back in - 23 days ago

Be the first to know when PowerSchool (Schoology) and other third-party services go down

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 3278 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook

Setup in 5 minutes or less

How much time you'll save your team, by having the outages information close to them?

14-day free trial · No credit card required · Cancel anytime

Start today for FREE