Outage in Powerschool

Currently experiencing performance issues for Hosted eSchoolPlus East Multi-Tenant sites

Resolved Major
April 20, 2023 - Started over 2 years ago - Lasted about 24 hours
Official incident page

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Outage Details

We are currently investigating this issue.
Components affected
Powerschool eSchoolPlus SIS
Latest Updates ( sorted recent to last )
RESOLVED over 2 years ago - at 04/21/2023 01:19PM

This morning PowerSchool experienced a network routing issue that resulted in packet loss at our Bethlehem Datacenter.

Start time: 6:12AM PST
End time: 9:00AM PST

During this window, users of Plus products including BusinessPlus, eFinancePlus, eSchoolPlus, PerformancePlus, IEPPlus and Cognos may have experienced page errors or slower response times.

The issue has been remediated. PowerSchool’s Cloud Operations team is continuing to partner with our network and infrastructure providers to prevent future occurrences.

We apologize for any inconvenience this may have caused.

INVESTIGATING over 2 years ago - at 04/20/2023 01:46PM

We are currently investigating this issue.

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