Outage in Powerschool
Performance Matters - Users may be unable to load the Unify Portal or access the right hand menu
Resolved MajorIncident Report
Summary AI Generated
PowerSchool's Performance Matters experienced a major outage lasting 3.9 hours where users were unable to load the Unify Portal or access the right-hand menu. The service team deployed a fix to production that resolved the loading and menu access issues, followed by monitoring to ensure stable performance.
We are receiving reports of users being unable to load the Unify Portal or access the right hand menu within Performance matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
about 17 hours ago - at 03/30/2026 04:53PM
The issue reported for Performance matters has been resolved and this incident has been closed
MONITORING
about 20 hours ago - at 03/30/2026 01:23PM
We have deployed a fix to production that has resolved the issue within Performance matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.
INVESTIGATING
about 21 hours ago - at 03/30/2026 01:03PM
We are receiving reports of users being unable to load the Unify Portal or access the right hand menu within Performance matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
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