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Outage in Powerschool

Support Tools (Chat) – PowerSchool Assistant chat Unavailable

Resolved Major
May 19, 2025 - Started 11 months ago - Lasted about 20 hours
Official incident page

Incident Report

We are investigating an issue with our chat support functionality. The PowerSchool Assistant Chat on Community has been unavailable since the morning of May 19. Customers can continue to reach support via web case and phone. We are working diligently to mitigate the issue and will continue to provide updates as we progress towards a resolution

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Latest Updates ( sorted recent to last )
RESOLVED 11 months ago - at 05/20/2025 01:25PM

The issue reported for PowerSchool Assistant was unavailable has been resolved and this incident has been closed.

MONITORING 11 months ago - at 05/19/2025 07:02PM

The PowerSchool Assistant Chat on Community is now operational. We are actively monitoring to ensure continued stability and full functionality.

INVESTIGATING 11 months ago - at 05/19/2025 05:35PM

We are investigating an issue with our chat support functionality. The PowerSchool Assistant Chat on Community has been unavailable since the morning of May 19. Customers can continue to reach support via web case and phone. We are working diligently to mitigate the issue and will continue to provide updates as we progress towards a resolution

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