Outage in Powerschool

Performance Matters - Images Not Loading in Assessment

Resolved Major
November 03, 2025 - Started 1 day ago - Lasted about 23 hours
Official incident page

Incident Report

We are investigating reports of images not showing in Assessments within Performance Matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.
Components affected
Powerschool Performance Matters

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Latest Updates ( sorted recent to last )
RESOLVED about 5 hours ago - at 11/04/2025 01:17PM

A fix has been successfully deployed to the production environment to address the issue impacting the Performance Matters assessment. Following the deployment, we’ve observed full recovery from several affected customers. Based on these results, we are proceeding with the formal closure of the incident.

IDENTIFIED about 21 hours ago - at 11/03/2025 08:44PM

We have identified a resolution for the ongoing issue in Performance Matters and are working to deploy a fix to production overnight. We will continue to provide regular updates on our progress.

IDENTIFIED about 24 hours ago - at 11/03/2025 06:14PM

We have identified a resolution for the ongoing issue in Performance Matters and are working on deploying a fix to production. We will continue to provide regular updates on our progress.

IDENTIFIED 1 day ago - at 11/03/2025 02:30PM

We have identified the cause for the ongoing issue in Performance Matters and are working to mitigate the issue. We will continue to provide regular updates as it becomes available.

INVESTIGATING 1 day ago - at 11/03/2025 02:01PM

We are investigating reports of images not showing in Assessments within Performance Matters. We are working diligently to mitigate the issue being reported and will continue to provide regular updates as we progress towards a resolution.

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