Outage in Powerschool
CMP / Ecollect Forms - 504 Gateway Timeout in Parent Portal
Resolved MajorIncident Report
Summary AI Generated
Powerschool's Ecollect Forms within the Parent Portal experienced 504 Gateway Timeout errors, preventing users from accessing or submitting forms in the Enrollment Express component. The issue disrupted critical workflows for approximately 15 hours on August 3–4, 2026. A fix was deployed to production and the service was confirmed resolved after a period of monitoring.
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
Components affected
Powerschool Enrollment ExpressTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
4 days ago - at 08/04/2026 08:52AM
The issue reported for Ecollect Forms within the Parent Portal has been resolved and this incident has been closed.
MONITORING
5 days ago - at 08/03/2026 10:02PM
We have successfully deployed a fix to the production environment. Initial results indicate that the service is functioning normally and remains stable. We are continuing to closely monitor performance to ensure continued reliability.
INVESTIGATING
5 days ago - at 08/03/2026 08:01PM
We continue to investigate the issue affecting Ecollect Forms within the Parent Portal. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
INVESTIGATING
5 days ago - at 08/03/2026 05:58PM
We are currently investigating an issue affecting Ecollect Forms within the Parent Portal. Some users are experiencing 504 Gateway Timeout errors when attempting to access or submit forms. We understand this is impacting critical workflows and apologize for the disruption.
We will continue to provide updates as this investigation progresses. Thank you for your patience.
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