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Outage in Powerschool

Performance Matters - Degraded Application Performance

Resolved Minor
October 05, 2026 - Started 1 day ago - Lasted about 23 hours
Official incident page

Incident Report

Summary AI Generated

**PowerSchool's Performance Matters** experienced degraded application performance lasting approximately 23 hours, impacting Assessment & Accountability services. Affected users encountered slower response times, delayed or outdated assessment data, student status changes, population updates, scores, and intermittent issues loading Baseball Card (BBCard) information. A fix was deployed to production and the incident was resolved and closed on October 6, 2026.

We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.
Components affected
Powerschool Performance Matters

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Latest Updates ( sorted recent to last )
RESOLVED about 8 hours ago - at 10/06/2026 02:14PM

The issue reported for Performance Matters has been resolved and this incident has been closed.

MONITORING about 10 hours ago - at 10/06/2026 12:34PM

We have deployed a fix to production that has resolved the issue in Performance Matters. We will continue to monitor the application to ensure consistent performance and critical functionality remains intact as expected.

IDENTIFIED 1 day ago - at 10/05/2026 05:12PM

We are investigating an issue impacting Assessment & Accountability services. Some customers may experience delayed or outdated data, including assessment updates, student status changes, populations, and scores. In addition, a small number of customers may experience intermittent issues loading Baseball Card (BBCard) information. Our teams are actively working to restore normal functionality and will provide updates as they become available.

INVESTIGATING 1 day ago - at 10/05/2026 03:07PM

We are currently investigating reports of degraded application performance affecting several users. Customers may experience slower-than-normal response times or intermittent delays when accessing certain features. Our teams are actively working to identify the cause and restore optimal performance.

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