Outage in PPRO
[External] eps | Erste Bank und Sparkassen | Partial Service Degradation
Resolved MajorIncident Report
Summary AI Generated
PPRO experienced a major service degradation affecting the eps (Erste Bank und Sparkassen) payment component due to an issue at the external provider level. The incident lasted 37 minutes, during which PPRO maintained contact with the provider's technical support team. The external provider resolved the underlying issue and confirmed full restoration of normal operations.
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
Components affected
PPRO epsTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 20 hours ago - at 04/18/2026 07:47AM
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
MONITORING
about 20 hours ago - at 04/18/2026 07:23AM
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of eps extensively to ensure that performance remains stable before we formally conclude this incident.
IDENTIFIED
about 20 hours ago - at 04/18/2026 07:12AM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
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