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Outage in PPRO

[External] MB multibanco, MB Way | | Partial Service Degradation

Resolved Major
June 07, 2026 - Started 1 day ago - Lasted about 3 hours
Official incident page

Incident Report

Summary AI Generated

PPRO experienced a partial service degradation affecting MB multibanco and MB Way payment services for 3.2 hours. The issue was identified as a service degradation at the external provider/partner level, with PPRO's engineering team coordinating with the partner's technical support for resolution. The external service provider confirmed full resolution and operations returned to normal performance after monitoring confirmed stable recovery.

The PPRO monitoring system has identified a Partial Service Degradation affecting MB multibanco. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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Latest Updates ( sorted recent to last )
RESOLVED about 21 hours ago - at 06/08/2026 05:14AM

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

MONITORING about 23 hours ago - at 06/08/2026 03:34AM

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of MB multibanco, MB Way extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED about 23 hours ago - at 06/08/2026 03:20AM

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

IDENTIFIED 1 day ago - at 06/08/2026 02:24AM

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

IDENTIFIED 1 day ago - at 06/08/2026 02:07AM

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

INVESTIGATING 1 day ago - at 06/08/2026 02:06AM

The PPRO monitoring system has identified a Partial Service Degradation affecting MB multibanco. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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