Outage in PPRO

[External] Bancontact | KBC Bank | Partial Service Degradation

Resolved Major

June 13, 2026 - Started about 2 hours ago - Lasted 26 minutes
Official incident page

Incident Report

Summary AI Generated

PPRO experienced a 26-minute service degradation affecting Bancontact payments due to an issue at KBC Bank's provider level. The external service provider resolved the underlying problem and confirmed full restoration of normal operations. PPRO monitored the recovery to ensure stable performance before formally closing the incident.

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

Components affected

PPRO Bancontact

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Latest Updates ( sorted recent to last )

RESOLVED about 2 hours ago - at 06/13/2026 11:57PM

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

MONITORING about 2 hours ago - at 06/13/2026 11:46PM

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED about 2 hours ago - at 06/13/2026 11:34PM

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