Outage in PPRO

[External] Boarding Platform | | Partial Service Degradation

Resolved Major

June 18, 2026 - Started 4 days ago - Lasted about 22 hours
Official incident page

Incident Report

Summary AI Generated

**PPRO – Boarding Platform Partial Service Degradation** PPRO's Boarding Platform experienced a partial service degradation caused by an issue at the external provider/partner level, lasting approximately 22 hours. The incident was identified and monitored while PPRO coordinated with the provider's technical support team awaiting resolution. The external provider confirmed a full fix on June 19, 2026, with operations returning to normal performance.

This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.

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Latest Updates ( sorted recent to last )

RESOLVED 3 days ago - at 06/19/2026 08:54AM

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

MONITORING 4 days ago - at 06/18/2026 11:10AM

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Boarding Platform extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED 4 days ago - at 06/18/2026 10:58AM

IDENTIFIED 4 days ago - at 06/18/2026 10:53AM

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