Outage in PPRO
[External] MB multibanco | | Severe Service Degradation
Resolved MajorIncident Report
Summary AI Generated
**PPRO – MB Multibanco Service Degradation** On August 4, 2026, MB Multibanco experienced a partial service degradation lasting approximately 54 minutes, caused by an issue at the external service provider/partner level. PPRO coordinated with the provider's technical team throughout the incident to drive resolution. The provider confirmed a full fix at 13:21 UTC, with operations returning to normal performance.
The PPRO monitoring system has identified a Partial Service Degradation affecting MB multibanco. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
Components affected
PPRO MB multibancoTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 08/04/2026 01:21PM
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
MONITORING
3 days ago - at 08/04/2026 01:13PM
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of MB multibanco extensively to ensure that performance remains stable before we formally conclude this incident.
IDENTIFIED
3 days ago - at 08/04/2026 12:59PM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
IDENTIFIED
3 days ago - at 08/04/2026 12:43PM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
INVESTIGATING
3 days ago - at 08/04/2026 12:28PM
The PPRO monitoring system has identified a Partial Service Degradation affecting MB multibanco. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
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