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Outage in PPRO

Bancontact | | Partial Service Degradation

Resolved Major
September 13, 2026 - Started 3 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

PPRO's Bancontact payment service experienced a partial degradation on September 13–14, 2026, lasting approximately 56 minutes. The incident was traced to an internal system change, which PPRO's engineering team actively worked to remediate. The service was fully resolved and returned to normal performance parameters following a monitoring period.

The PPRO monitoring system has identified a Partial Service Degradation affecting Bancontact. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
Components affected
PPRO Bancontact

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Latest Updates ( sorted recent to last )
RESOLVED 3 days ago - at 09/14/2026 12:03AM

The service degradation affecting Bancontact has been fully resolved by the PPRO engineering team. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

MONITORING 3 days ago - at 09/13/2026 11:32PM

The service degradation affecting Bancontact has reportedly been resolved. We are currently monitoring the recovery of Bancontact extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED 3 days ago - at 09/13/2026 11:14PM

This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

INVESTIGATING 3 days ago - at 09/13/2026 11:09PM

The PPRO monitoring system has identified a Partial Service Degradation affecting Bancontact. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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