Outage in PPRO
[External] Swish | Lunar | Partial Service Degradation
Resolved MajorIncident Report
Summary AI Generated
**PPRO – Swish/Lunar Partial Service Degradation** On September 16, 2026, PPRO experienced a partial service degradation affecting Swish and Lunar, caused by an issue at the external provider/partner level. The incident lasted approximately 2.4 hours, during which PPRO coordinated with the provider's technical team while monitoring recovery. Full resolution was confirmed by the provider at 18:01 UTC, with operations returning to normal performance.
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
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Latest Updates ( sorted recent to last )
RESOLVED
about 12 hours ago - at 09/16/2026 06:01PM
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
MONITORING
about 14 hours ago - at 09/16/2026 04:36PM
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Swish extensively to ensure that performance remains stable before we formally conclude this incident.
IDENTIFIED
about 15 hours ago - at 09/16/2026 03:36PM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
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