Outage in PPRO
[External] eps | Volksbank Group,HYPO-BANK,Bankhaus Carl Spängler ,Schoellerbank AG,Austrian Anadi Bank AG | Partial Service Degradation
Resolved MajorIncident Report
Summary AI Generated
PPRO's eps payment service experienced a 2.1-hour partial degradation affecting transactions through several Austrian banks, including Volksbank Group, HYPO-BANK, Bankhaus Carl Spängler, Schoellerbank AG, and Austrian Anadi Bank AG. The issue originated at the provider/partner level and impacted payment processing for customers using these banking institutions. The service provider resolved the issue and full operations were confirmed restored after a monitoring period.
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
3 days ago - at 09/14/2026 01:33PM
The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.
MONITORING
3 days ago - at 09/14/2026 01:24PM
The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of eps extensively to ensure that performance remains stable before we formally conclude this incident.
IDENTIFIED
3 days ago - at 09/14/2026 11:32AM
This issue has been confirmed as a service degradation at the provider/partner level. We remain in close contact with their technical support team and are currently awaiting their schedule for resolution.
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