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Outage in PPRO

[External] Trustly | | Partial Service Degradation

Resolved Major
October 03, 2026 - Started 4 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

Trustly experienced a partial service degradation lasting approximately 1.1 hours, caused by an internal system change. PPRO's engineering team investigated and monitored recovery while Trustly's service provider worked toward resolution. The incident was fully resolved with operations confirmed to have returned to normal performance.

The PPRO monitoring system has identified a Partial Service Degradation affecting Trustly. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.
Components affected
PPRO Trustly

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Latest Updates ( sorted recent to last )
RESOLVED 4 days ago - at 10/03/2026 11:17AM

The external service provider/partner has confirmed a full resolution regarding the recent service degradation. Operations have returned to normal performance parameters. Please consult our official service announcement emails for further information.

MONITORING 4 days ago - at 10/03/2026 10:46AM

The service provider/partner has reportedly resolved the issue. We are currently monitoring the recovery of Trustly extensively to ensure that performance remains stable before we formally conclude this incident.

IDENTIFIED 4 days ago - at 10/03/2026 10:15AM

This degradation has been attributed to an internal system change and is currently being analysed. Our technical teams are actively working toward a resolution. A further update will be issued once the necessary remediation steps have been scheduled.

INVESTIGATING 4 days ago - at 10/03/2026 10:12AM

The PPRO monitoring system has identified a Partial Service Degradation affecting Trustly. Our internal engineering team is currently investigating the root cause to ensure a swift resolution. Please refer to our official service announcement emails for further details.

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