Outage in Practice Better
Telehealth issue on iOS app version 2.7.71
Resolved Major
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Outage Details
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
Components affected
Practice Better Telehealth/Video ChatLatest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/10/2025 07:22PM
iOS app version 2.7.72 has been released which resolves the telehealth issues.
We know how important this feature is and appreciate your patience and understanding while we worked to resolve it. Please update to version 2.7.72.
IDENTIFIED
16 days ago - at 05/09/2025 06:58PM
Telehealth sessions on the latest version of our iOS app (2.7.71) are crashing for a number of users. We are actively investigating. The web portal and Android devices are unaffected.
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