Outage in Practice Fusion

EHR is online but some users may experience issues with Lab ordering/results, Flowsheets, and CDS alerts

Resolved Minor
April 03, 2025 - Started about 1 month ago - Lasted about 11 hours
Official incident page

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Outage Details

We are aware of an issue impacting Lab ordering, Timeline events, and CDS alerts. We are working to resolve the issue as soon as possible.
Components affected
Practice Fusion Laboratory & Radiology
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 04/04/2025 02:15AM

This incident has been resolved.

MONITORING about 1 month ago - at 04/04/2025 12:32AM

A fix has been implemented and the EHR system is now operating with improved performance. Most previously reported issues have been resolved, including, CDS Alerts and Flowsheets.
Lab orders/results are processing but experiencing a queue. Please anticipate delays as the system works through the current volume.
All other functionality has been restored and is performing as expected.
Thank you for your patience during this resolution process

IDENTIFIED about 1 month ago - at 04/03/2025 07:08PM

A partial fix has been implemented and EHR performance is improved. We are continuing to investigate remaining issues impacting Lab ordering and results, CDS Alerts, and Flowsheets. Please note that some CDS Alerts may not display accurately or may be missing entirely until additional fixes are implemented.

INVESTIGATING about 1 month ago - at 04/03/2025 05:44PM

We are continuing to investigate the issue.

INVESTIGATING about 1 month ago - at 04/03/2025 04:38PM

We are continuing to investigate the issue.

INVESTIGATING about 1 month ago - at 04/03/2025 03:52PM

We are continuing to investigate the issue.

INVESTIGATING about 1 month ago - at 04/03/2025 03:11PM

We are aware of an issue impacting Lab ordering, Timeline events, and CDS alerts. We are working to resolve the issue as soon as possible.

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