Outage in Precisely

Precisely APIs - Outage

Resolved Major
July 19, 2024 - Started over 1 year ago - Lasted about 14 hours
Official incident page

Incident Report

Dear Precisely APIs customer, We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system. Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you! The Precisely APIs Team
Components affected
Precisely Address Verification Precisely Email Verification

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 07/19/2024 08:11PM

This incident has been resolved.

MONITORING over 1 year ago - at 07/19/2024 07:20PM

Dear Precisely APIs customer,

The Emergency Response Team has restored services and we continue to monitor for further issues.

We will send another update soon.

Thank you for your patience as we continue to work to assure the highest possible level of service.

Thank you!
The Precisely APIs Team

IDENTIFIED over 1 year ago - at 07/19/2024 05:10PM

Dear Precisely APIs customer,

The Emergency Response Team continues to investigate.

Thank you!
The Precisely APIs Team

INVESTIGATING over 1 year ago - at 07/19/2024 06:09AM

Dear Precisely APIs customer,

We are currently experiencing technical issues with our production environment which may prevent you from using all features of the Precisely APIs system.

Our Emergency Response Team is investigating to determine the full scope of the outage and will be working to restore the operation of the APIs. We will send you an update as quickly as possible.
We apologize for any inconvenience and thank you for your continued business with Precisely.

Thank you!
The Precisely APIs Team

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