Outage in Precisely

Default Catalog Rules Showing Blank

Resolved Minor
April 16, 2025 - Started about 2 months ago - Lasted about 16 hours
Official incident page

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Outage Details

We are currently investigating the following status of default catalog rules: - Default rules run status is null - The evaluation time for the default rules shows as being reset to 3 Sept 2024 The following modules and features were known to be impacted at the time: - Cataloging rules Thank you for your patience, Precisely Emergency Response Team
Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 04/17/2025 11:19AM

The technical issue which began at 5:56 PM UTC, April 16 2025 was resolved at 9:55 AM UTC, April 17 2025. At this time full functionality has been restored.

Users observing default catalog rules' status as NotRun, will need to manually re-trigger the rules for the status to be updated.

Thank you for your patience,

Precisely Emergency Response Team

IDENTIFIED about 2 months ago - at 04/17/2025 07:45AM

We are continuing to work on a fix for this issue.

IDENTIFIED about 2 months ago - at 04/16/2025 08:49PM

The issue has been identified and a fix is pending.

INVESTIGATING about 2 months ago - at 04/16/2025 07:35PM

We are currently investigating the following status of default catalog rules:
- Default rules run status is null
- The evaluation time for the default rules shows as being reset to 3 Sept 2024

The following modules and features were known to be impacted at the time:
- Cataloging rules

Thank you for your patience,
Precisely Emergency Response Team

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