Outage in Precisely

Data360 DQ+ Service Issue - US PROD

Resolved Major

October 20, 2025 - Started 4 months ago - Lasted 1 day
Official incident page

Incident Report

Dear Data360 DQ+ customer, We are experiencing technical issues with our Prod environment due to an issue with AWS DNS, which may prevent you from using all features of the Data360 DQ+. Our Emergency Response Team is investigating these issues closely with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible. We apologize for any inconvenience and thank you for your continued business with Precisely. Thank you, The Data360 DQ+ Team

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Latest Updates ( sorted recent to last )

RESOLVED 4 months ago - at 10/21/2025 04:20PM

All AWS Services are working correctly an no new issues have been reported.

MONITORING 4 months ago - at 10/20/2025 08:48PM

Both US PROD and US UAT environments are back online 100% with EC2 Instances being created and DNS issues resolved by AWS. We are going to keep this incident in "Monitoring" status, to make sure no issues are encountered.

INVESTIGATING 4 months ago - at 10/20/2025 04:54PM

Following our earlier notice, we want to share details on the service impact.

The environments are being impacted by EC2 Instances not being created and DNS issues. We are working to resolve with AWS and restore the environment.

INVESTIGATING 4 months ago - at 10/20/2025 11:41AM

Dear Data360 DQ+ customer,

We are experiencing technical issues with our Prod environment due to an issue with AWS DNS, which may prevent you from using all features of the Data360 DQ+.

Our Emergency Response Team is investigating these issues closely with AWS and will work to restore Data360 DQ+ to full operation. We will send you an update as quickly as possible.

We apologize for any inconvenience and thank you for your continued business with Precisely.

Thank you,
The Data360 DQ+ Team

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