Outage in Precisely

DIS - Service Issue: US PROD

Resolved Major
October 20, 2025 - Started 2 days ago - Lasted 1 day
Official incident page

Incident Report

Dear Data Integrity Suite customer, We are currently experiencing technical difficulties with our Prod environment due to an ongoing outage caused by issues with AWS DNS in the US-EAST-1 region. As a result, some features of the Data Integrity Suite may be temporarily unavailable. Our Emergency Response Team is closely monitoring the situation with AWS and working to understand the impact on our services. We will provide updates as soon as more information becomes available.

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Latest Updates ( sorted recent to last )
RESOLVED about 22 hours ago - at 10/21/2025 01:19PM

We are seeing a full recovery of services at this time.

MONITORING 1 day ago - at 10/20/2025 10:09PM

We are seeing improvements in service availability. We will continue monitoring the situation until full recovery.

INVESTIGATING 1 day ago - at 10/20/2025 05:42PM

We're continuing to work on resolving the immediate impact from this incident. We're actively working on recovering our services within the AWS us-east-1 region.

INVESTIGATING 2 days ago - at 10/20/2025 04:11PM

We are continuing to investigate this issue.

INVESTIGATING 2 days ago - at 10/20/2025 12:30PM

Following our earlier notice, we want to share additional details on the service impact.

Cataloging is impacted, including:

- Listing configurations such as asset types and all assets, along with their relationships within the workspace
- Processing events related to the change log
- Scoring functionality

INVESTIGATING 2 days ago - at 10/20/2025 11:57AM

Dear Data Integrity Suite customer,

We are currently experiencing technical difficulties with our Prod environment due to an ongoing outage caused by issues with AWS DNS in the US-EAST-1 region. As a result, some features of the Data Integrity Suite may be temporarily unavailable.

Our Emergency Response Team is closely monitoring the situation with AWS and working to understand the impact on our services. We will provide updates as soon as more information becomes available.

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