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Outage in Print Tracker Pro

Some User Accounts Appearing "Deactivated"

Resolved Minor
December 18, 2025 - Started about 2 months ago - Lasted about 1 hour
Official incident page

Incident Report

We've seen some reports that following our authentication system migration, some users are getting an "Account Deactivated" error. We have identified that only a small subset of users are seeing this error and are currently investigating the cause. We apologize for the inconvenience and thank you for your patience as we work to complete this migration.

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Latest Updates ( sorted recent to last )
RESOLVED about 2 months ago - at 12/18/2025 04:44PM

This incident has been resolved.

MONITORING about 2 months ago - at 12/18/2025 04:32PM

All authentication functionality has been fully restored. We're continuing to monitor for any additional issues. Please reach out to support@printtrackerpro.com or live chat on our web portal.

IDENTIFIED about 2 months ago - at 12/18/2025 04:12PM

We have implemented a fix and are in the process of releasing it.

INVESTIGATING about 2 months ago - at 12/18/2025 03:49PM

We've seen some reports that following our authentication system migration, some users are getting an "Account Deactivated" error. We have identified that only a small subset of users are seeing this error and are currently investigating the cause. We apologize for the inconvenience and thank you for your patience as we work to complete this migration.

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