Outage in Print Tracker Pro

Unexpected Server Crash

Resolved Major

May 07, 2025 - Started 12 months ago - Lasted about 1 hour
Official incident page

Incident Report

We are currently investigating an issue with server resource consumption causing our webadmin service to repeatedly restart.

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Latest Updates ( sorted recent to last )

RESOLVED 12 months ago - at 05/07/2025 04:38PM

This incident has been resolved.

MONITORING 12 months ago - at 05/07/2025 04:09PM

All services have been fully restored, and we are closely monitoring the system to ensure continued stability. Thank you for your patience.

IDENTIFIED 12 months ago - at 05/07/2025 04:07PM

Most services have been restored, but our DCA server is still undergoing recovery. DCAs will begin coming back online shortly. In the meantime, job submissions will be temporarily unavailable. Thank you for your patience.

IDENTIFIED 12 months ago - at 05/07/2025 04:03PM

We’re currently investigating an incident affecting several Print Tracker server-side services. Initial analysis indicates a hardware failure on one of our primary compute nodes. We’re in the process of migrating impacted services to healthy nodes to restore full functionality.

INVESTIGATING 12 months ago - at 05/07/2025 03:53PM

We are currently investigating an issue with server resource consumption causing our webadmin service to repeatedly restart.

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