Outage in PrinterLogic

Customers may be experiencing issues when accessing the platform

Resolved Major
February 09, 2024 - Started about 1 year ago - Lasted about 2 hours
Official incident page

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Outage Details

We are experiencing issues when accessing the platform.
Components affected
PrinterLogic MSP Portal - US PrinterLogic | SaaS
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 02/09/2024 05:05PM

This incident has been resolved. A postmortem will be published by 5:00 PM MT on Monday, February 12th.

MONITORING about 1 year ago - at 02/09/2024 04:36PM

We have resolved this issue and will continue to monitor for an additional 30 minutes. At the conclusion of the monitoring period, we will resolve this incident. A postmortem will be published by 5:00 PM MT on Monday, February 12th.

IDENTIFIED about 1 year ago - at 02/09/2024 04:05PM

We have identified the cause of the service disruption and are actively working to stabilize and mitigate any additional impact.

INVESTIGATING about 1 year ago - at 02/09/2024 03:50PM

We are continuing to investigate this issue.

INVESTIGATING about 1 year ago - at 02/09/2024 03:19PM

We are experiencing issues when accessing the platform.

Latest PrinterLogic outages

Intermittent issue with uploading drivers: Error occurred creating the driver package - 9 days ago
US instances intermittently experiencing 500 Server errors when accessing instance (Admin Console, Self-service portal, Release portal) - 2 months ago
Some US instances receiving "400 Bad Request" errors when accessing instance - 4 months ago
US instances experiencing "404 page not found" errors when accessing instance (Admin Console, Self-service portal, release portal) - 4 months ago
EMEA instances using the EU OFN (off-network printing) gateway are seeing latency in jobs printing - 5 months ago

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